Trying to access BitLocker Recovery Keys results in infinite loading screen or error page with Trace IDs.

Eugene Avila 0 Reputation points
2026-11-13T01:53:50.12+00:00

A device I use became locked with a BitLocker Recovery screen upon startup. Though I don't believe I ever used a Microsoft account on this device, I used a different device to attempt to login to the Microsoft account most likely to have been used on that device. However, logging in results only in a loading screen for the most part, and a few times in an error page with the Trace IDs . Attempting to login on an InCognito browser produced Trace ID . Clicking on other items on the sidebar menu (Account, Your Info, Address Book, Payment Options, etc) works fine, but only the Devices tab produces these errors.

Windows for home | Windows 11 | Recovery and backup
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  1. Carl-L 24,995 Reputation points Microsoft External Staff Moderator
    2026-11-13T09:50:40.3033333+00:00

    Hello Eugene Avila,

    Welcome to Microsoft Q&A forum.

    Before we proceed, may I know if you have tried to access aka.ms/myrecoverykey with the Microsoft Accounts that you have? May I know the issue happens there as well? The BitLocker key usually not stored in the Device section of your Microsoft Account.

    I'm waiting for your reply.

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