how to fix copilot app on my laptop

silvana perri 0 Reputation points
2026-11-12T23:55:12.69+00:00

my copilot is just blank so i restarted the laptop and still nothing

Microsoft Copilot | Windows Copilot | App
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  1. AI answer

    2026-11-12T23:57:03.6666667+00:00

    Repair and then reset the Copilot app from Windows Settings; this replaces the already-tried restart with app-specific recovery.

    1. Repair and reset Copilot

    On Windows 11:

    1. Open Start → Settings → Apps → Installed apps.
    2. Find Copilot, select the … menu, and choose Advanced options.
    3. Select Repair, wait for it to finish, and open Copilot.
    4. If the window remains blank, return to the same page and select Reset. Resetting clears the app’s local data, so you may need to sign in again.

    Microsoft recommends Repair first because it preserves app data, followed by Reset when repair does not work.^1^

    2. Test Copilot connectivity

    If resetting does not fix the blank window:

    1. Open Start, search for Get Help, and launch it.
    2. Enter Copilot connectivity troubleshooter in the search box.
    3. Run the troubleshooter and apply any suggested remedy.

    This checks for firewall rules or other connection blockers that can prevent Copilot from loading.^2^

    If you use a VPN, proxy, third-party firewall, or filtered school/work network, temporarily test Copilot on a different connection, such as a mobile hotspot.

    3. Update Copilot and Windows

    1. Open Microsoft Store → Library → Get updates.
    2. Install updates for Copilot and Microsoft Store.
    3. Open Settings → Windows Update → Check for updates, then install available updates.
    4. Test Copilot again.

    These are Microsoft’s recommended checks for malfunctioning Store-installed apps.^3^

    4. Reinstall Copilot

    If it is still blank:

    1. Open Settings → Apps → Installed apps.
    2. Find Copilot, select … → Uninstall, and confirm.
    3. Open Microsoft Store, search for Microsoft Copilot, and install it again.
    4. Launch it and sign in.

    Microsoft confirms that Copilot can be removed through Windows Settings and reinstalled from Microsoft Store.^4^

    If reinstalling also fails, press Windows key + F to open Feedback Hub, reproduce the blank screen, and submit the report with diagnostic data. Include your Windows version from Settings → System → About and mention whether Copilot works in a web browser.

    References

    1. Windows 11 (#tab/windows-11)
    2. Copilot troubleshooters | Microsoft Support
    3. Windows 11 (#tab/windows-11)
    4. Welcome to Copilot on Windows
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  2. Vikki-T 14,290 Reputation points Microsoft External Staff Moderator
    2026-11-13T08:00:25.5+00:00

    Hi silvana perri,

    I’m sorry to hear that you are having trouble with the Microsoft service.

    Microsoft is currently reporting a global outage affecting some of its services. Since Copilot relies on online services to load, it may be related to what you are seeing, although this cannot be confirmed from your description alone. You can monitor the current status here: Service Health Status.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

    Thank you so much for your understanding.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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