My Microsoft account was hacked and the email was changed without my permission

Question

My Microsoft account was hacked and the email was changed without my permission

Turimax 0

Hello,

My Microsoft account was hacked, and I lost access to my Xbox account and my purchased copy of Minecraft Java Edition.

Someone with the account ###############@netanyah.io changed my original Gmail address to an unknown email address without my permission. Two-step verification was also enabled, even though I never activated it.

I still have full access to my original Gmail address, which was previously linked to the compromised Microsoft account.

I also have information about my public IP address and still use the same computer and internet connection that I used before the account was hacked.

I already contacted Microsoft Account Safety, but my recovery request was closed because they could not verify my ownership.

I would like to know if Microsoft can check the account's previous email addresses and security changes to confirm that my original Gmail was linked to the account.

How can I securely provide my original email information, IP details, and other evidence to the appropriate recovery team?

I am willing to complete any necessary identity verification process.

Thank you for your time and assistance.

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Answer 1

Use the official Microsoft account recovery path and provide ownership details only through Microsoft’s sign-in helper, recovery form, or Microsoft Support contact flow.

Based on the described symptoms, the sign-in alias and security information may have been changed. The supported actions are:

Run a full malware scan on the PC before changing or recovering anything.
- Open Virus and threat protection.
- Select Scan options > Full scan > Scan now.
- This is important before any password reset or recovery attempt.
Use the Microsoft sign-in helper tool.
- It asks for the email address or phone number and then shows the appropriate self-help path or offers the chance to talk to an agent.
Submit the account recovery form again using the original email address that was linked to the account.
- If the original sign-in email is no longer recognized, Microsoft guidance and similar resolved cases indicate the original address should still be used in the recovery flow.
- Provide as much accurate account history as possible in that process.
Contact Microsoft Support from another Microsoft account that is still accessible.
- In the support flow, enter the problem and select Get Help.
- If needed, select Contact Support.
- Explain that the original sign-in email is no longer recognized, the alias/security info changed without permission, and the account is tied to Xbox and Minecraft.
If access is regained, immediately review and secure the account.
- Go to Security basics and select Review activity.
- On unusual sign-ins, select This wasn't me or Secure your account as applicable.
- Change the password.
- Review connected accounts, forwarding, and automatic replies.
- Add another way to sign in or verify identity on Additional security options.

For securely providing evidence:

Use only the official recovery and support channels above.
Do not post the original email address, verification codes, passwords, billing details, or other sensitive information publicly.
Microsoft Support agents are not allowed to send password reset links or directly change account details outside the account verification process.

The available guidance does not provide a separate secure channel for manually submitting public IP details for account ownership review. The supported path is the official recovery form, sign-in helper, and Microsoft Support contact flow.

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