Outlook and Copilot will not work this date of 11/12/26

Don Rosenberger 0 Reputation points
2026-11-12T22:26:26.0466667+00:00

I can't get Outlook or Copilot to work on my Android devices today. I see that there are some outages for thousands of customers. When will it be repaired?

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Ivan B 127.3K Reputation points Independent Advisor
    2026-11-12T22:59:11.49+00:00

    Hi,

    There is currently an outage affecting the Microsoft 365 system, which includes Outlook and Copilot; access is unavailable at this time. There is no estimated time for when services will be restored, but Microsoft is already working to bring them back online.

    User's image

    You can check the status via the link below to see if access has been restored.

    https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    Thanks.

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  2. AI answer

    2026-11-12T22:27:51.34+00:00

    There is no verified Microsoft-published restoration time for the reported Outlook for Android and Copilot problems on November 12, 2026; check Microsoft Service Health for the current incident status and Microsoft’s next scheduled update.

    Check the authoritative status

    • Personal Outlook.com/Hotmail/Live account: Open the Microsoft Service Health Status site. Microsoft directs Outlook.com users there for access problems.^1^
    • Microsoft 365 work or school account: Ask your administrator to open Microsoft 365 admin center → Health → Service health, then select the active Exchange Online, Outlook, or Copilot incident. Its details include the current status, user impact, affected services, progress updates, and—when Microsoft provides one—the restoration estimate or next update time.^2^
    • If the admin center cannot be reached, use the public service status page.^2^

    Community reports of Android Copilot problems do not constitute an official outage notice and currently provide no ETA for this date.^3^

    What to do meanwhile

    If Service Health shows an active incident matching your symptoms, repeated reinstalls or account resets are unlikely to provide a useful next step. Use Outlook on the web if it remains available and monitor the incident until its status changes to Service restored.

    If Service Health shows everything healthy and Outlook works in a browser or on another device, treat it as an Android app issue:

    1. Android Settings → Apps → Outlook → Force stop.
    2. Go to Storage → Clear cache. This retains your Outlook data.
    3. Update Outlook through Google Play, then restart the device.^4^
    4. If it still fails, open Outlook and select account menu/Inbox → ? → Contact Outlook Mobile Support.^5^

    References

    1. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
    2. How to check Microsoft 365 service health
    3. Android 12 users cannot access Copilot after migration
    4. Troubleshoot Outlook mobile issues | Microsoft Support
    5. How to get support for Outlook.com | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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