Email hot links will not connect

JOHN DeGiovanni 0 Reputation points
2026-11-12T22:19:04.1033333+00:00

My email hot links will not work after updating last night. Nor can I get to CoPilot. I believe the issue is the safelink protocol is blocking the connection . It times out no connection. Google is working fine. Help please.

Microsoft Edge | Website issues | Windows 10
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  1. AI answer

    2026-11-12T22:19:22.33+00:00

    If Outlook links stopped working right after an update, there are two supported Outlook causes in the available guidance:

    1. Outlook security update behavior for certain links
      • After the July 11 security updates, Outlook can block links that point to a fully qualified domain name (FQDN), IP address, or hostname path.
      • The symptom can be “Something unexpected went wrong with this URL” or the link may fail.
      • If the links in the email are Safe Links-wrapped, that can align with the behavior being seen.
    2. Outlook message/security settings
      • In new Outlook: go to Settings > Mail > Junk email and make sure Block attachments, pictures, and links from anyone not in my Safe senders and domains list is unchecked, then Save.
      • In classic Outlook:
        • Check whether the message is being viewed or composed in plain text.
        • Check for an InfoBar at the top of the message saying links are disabled, and use it to enable external content.

    If selecting links shows messages like:

    • “This operation has been cancelled due to restrictions in effect on this computer” or
    • “Your organization's policies are preventing us from completing this action for you”

    then the documented fix is to reset the Outlook/browser defaults:

    • Set Microsoft Outlook as the default program.
    • In Internet Options > Programs, select Make default for the default web browser.

    There is also an advanced registry-based repair path for hyperlink handling, but it carries risk. Incorrect registry changes can cause serious problems, so that should only be used if the earlier browser/default-program steps do not resolve the issue.

    For the Copilot access problem in web apps, one documented cause is blocked third-party cookies. In Microsoft Edge:

    • Go to Settings and More > Settings > Cookies and site permissions > Manage and delete cookies and site data.
    • Make sure Block third-party cookies is Off.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. EmilyS726 280.2K Reputation points Independent Advisor
    2026-11-12T22:50:56.27+00:00

    Hello

    There's currently a global outage affecting some Microsoft services, including Outlook, OneDrive, Copilot and others. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/

    Or via Msft's X/Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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