Requesting one-time courtesy exception to reschedule AZ-104 - Pearson Case #42938323

Question

Requesting one-time courtesy exception to reschedule AZ-104 - Pearson Case #42938323

Renzo Inocente 0

Hello Microsoft Credentials Support Team,

I am writing to respectfully request a one-time courtesy exception to reschedule my AZ-104: Microsoft Azure Administrator exam.

Details:

Candidate Name: Renzo Joel Inocente Cordova
Scheduled Date: Saturday, November 7, 2026 at 14:00 (Peru Time)
Pearson VUE Initial Support Case: 55901350
Pearson VUE Formal Ticket: 42938323

Issue Summary:

Due to an unexpected, urgent domestic emergency right before my scheduled exam window on Saturday, November 7, I was forced to step away and was unable to access my computer to launch the test. Prior to the exam start, I contacted Pearson VUE support to report the emergency (logged under Case #55901350), as the self-service portal was already locked under the 24-hour cancellation rule.

I followed up with Pearson VUE on November 9 (Ticket #42938323) and submitted a formal written statement. After waiting for their review, it is clear that Pearson VUE's standard policy strictly requires inpatient hospital certificates or police reports. Because my situation was a private domestic emergency resolved at home without clinical hospitalization, I do not possess hospital discharge papers.

This is my very first time encountering an unexpected emergency and missing an exam. I have put a lot of dedication and study hours into preparing for the AZ-104 certification. Therefore, I kindly request Microsoft to grant a one-time courtesy exception to reset my exam appointment or provide a replacement voucher so that I can reschedule my exam for December 2026.

Thank you very much for your understanding, time, and support.

Best regards,

Renzo Joel Inocente Cordova

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1 answer

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Answer 1

A one-time courtesy exception or replacement voucher cannot be granted through this channel. The supported path is to submit a Microsoft Credentials support request and include the full case details and evidence.

Use this process:

Go to the online support request form: online support request.
For Product family, select Learning.
For Product or Service, select Microsoft Credentials.
Choose the category that best matches the missed exam or scheduling issue.
For Types of Support, select Professional No Charge.
Enter location and time zone.
Select Email as the contact method. Credentials support is provided through email, not phone.
In the issue description, include:
- exam name: AZ-104
- scheduled date and time
- Pearson VUE case numbers
- a clear summary that the self-service option was unavailable because the appointment was already inside the 24-hour window
- any screenshots or written correspondence related to the Pearson VUE review
- Learn username from Learn Settings
Submit the case and keep the case number from the confirmation email.
Track status through the Manage tab on the support site.

Relevant policy points:

Exam appointments must be rescheduled or canceled at least 24 hours before the scheduled exam time, or the exam fee is forfeited.
Reschedule or cancel actions are normally done through the Learn profile, then redirected to the exam delivery provider.
For issues when taking an exam or exam-delivery problems, Pearson VUE support is also the documented contact path.

If access to the exam appointment or an exception review is needed after Pearson VUE has applied its policy, Microsoft Credentials support is the documented escalation path.