Artifact Signing organization identity validation stuck In Progress — unable to submit Azure support ticket

Richard Worley 0 Reputation points
2026-11-12T16:18:27.9333333+00:00

I am the owner of Plumber Assist Enterprises LLC. Our Artifact Signing Public Trust Basic organization identity validation has remained "In Progress" for an extended period.

The resource is pipecutsigning2026.

There are no displayed requests for additional documentation, and we have not received an explanation of the delay.

I attempted to create an Azure support ticket using the exact categories:

Service: Artifact Signing

Problem type: Identity Validation – Organization

Problem subtype: In Progress more than 7 days

However, the support wizard repeatedly directs me to generic Azure resource troubleshooting instead of allowing me to complete the request.

Could a Microsoft representative please advise how to get our existing identity validation reviewed, or how to contact the appropriate validation support team?

We are preparing to release a commercial Windows application and cannot complete code signing until this validation is approved.

Thank you.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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