how to see old email ?

felix brisebois 0 Reputation points
2026-11-12T13:56:22.13+00:00

like i need proof of transaction in 2020 or 2021 because my epic game account got hack and i dont have the transaction or thing that proof that and my mail of 2020 2021 i dont have access or i delete them can microsoft can see them again ?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Thomas4-N 23,670 Reputation points Microsoft External Staff Moderator
    2026-11-14T07:48:54.7133333+00:00

    Hello felix brisebois,

    I understand you need your old purchase emails to recover your hacked Epic Games account.

    If those emails were permanently deleted years ago, unfortunately, they cannot be restored through Outlook.com once the recovery period has expired.

    That said, Epic Games doesn't necessarily require the original purchase emails to submit an account recovery request. You can also provide previous email addresses, display names, or linked gaming accounts.

    Official Epic Games account recovery instructions

    You can try that route even without the original receipts, although Epic Games will ultimately determine whether ownership can be verified.

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  2. AI answer

    2026-11-12T13:56:41.8333333+00:00

    For Outlook.com, old email can only be recovered if it is still in one of these places:

    1. Search the mailbox while online If online, search can cover the entire mailbox except Drafts, Deleted, and Spam. If offline, fewer results appear because only local email is searched.
    2. Check Junk Email Messages can be moved there by mistake. If found, select the message and choose Report > Not junk.
    3. Check Deleted Items If the message was moved there by mistake, restore it.
    4. Check Recoverable Items In Outlook.com or Outlook on the web, go to Deleted Items and use Recover items deleted from this folder.

    Important limits:

    • Email in Deleted Items is automatically deleted after 30 days.
    • Items removed from Deleted Items are recoverable for 30 days.
    • Junk email is retained for 30 days before automatic deletion.
    • If the 2020 or 2021 messages were deleted long ago and are no longer in Deleted Items, Junk Email, or Recoverable Items, they are not available to restore from Outlook.com.

    For the Epic Games issue, if the missing proof email cannot be found in those locations, use any saved copy such as a PDF, receipt, or transaction details already available outside Outlook.com.

    If there is concern that the Microsoft account was accessed by someone else, review recent sign-in activity and secure the account by changing the password and updating security settings.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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