Hi. I'm David, and I'm happy to help you.
To be able to assist you better, please clarify the following:
- Are the hearing aids currently connected to another device? (such as a phone or tablet)
- What is the exact model of your Beltone hearing aids?
- Can your laptop detect other Bluetooth devices?
What is the manufacturer and model of your laptop?
If you prefer, you can share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
Looking forward to your reply.