‘Also Works With’ Section in Profile Card not showing

The “Also works with” / “Works With” row is generated automatically from organizational relationships and cannot be manually added; turning “Discovered contacts” back on does not directly restore that row.

Microsoft derives the list from signals such as common groups or distribution lists and degrees of separation in the organization’s reporting structure.^1^ Shared calendar events can also influence who appears.^2^

By contrast, Discovered contacts controls names, contact details, and contact ranking captured from your communications for contact suggestions across Microsoft 365, including Outlook and Teams.^3^ Microsoft does not document it as the direct source of the Works With row.

Checks for your administrator

Because the row is missing for your account in both Teams and Outlook, ask your Microsoft 365 administrator to check these account-level items rather than reinstalling either client:

1. Verify your organizational relationships
   • Confirm that your manager, direct reports, and peers are populated correctly in Microsoft Entra ID.
   • Confirm that you belong to the expected organizational groups or distribution lists.
   • Compare these attributes with a colleague whose Works With row appears.
2. Check People insights policy
   • Determine whether your account belongs to a group excluded by the tenant’s People insights privacy configuration.
   • This control is a preview Microsoft Graph feature and can enable or disable people insights for particular groups. Microsoft notes that policy changes can take 24 hours or longer to apply.^4^
3. Test from the same tenant
   • Have an internal colleague open your card in Outlook on the web and Teams.
   • Cross-tenant viewers are not a reliable comparison because profile-card information can be omitted when the viewed person belongs to another tenant.^2^

If those checks are correct

Since you have already re-enabled Discovered contacts and involved internal IT, the next step is for an administrator to open a Microsoft 365 support request and provide:

• Your affected account identifier and tenant
• Screenshots from Teams and Outlook on the web
• An unaffected comparison account with similar manager/group relationships
• Confirmation that the behavior occurs across both applications
• The current People insights policy and your relevant group membership

This allows Microsoft Support to inspect the account’s server-side profile and people-insight processing. There is no documented user-side command to force regeneration of the Works With section.

References

1. Who do I see in the Works With section on the profile card?
2. Profile cards in Microsoft 365 | Microsoft Support
3. [Classic Outlook](https://support.microsoft.com/outlook/mail/manage-suggested-recipients-in-the-to-cc-and-bcc-fields-in-outlook)
4. Customize people insights privacy in Microsoft Graph (preview)