Artifact Signing — AU10TIX cannot recognize new Alberta Identification Card (Canada)

Yehor 0 Reputation points
2026-11-11T21:41:51.0866667+00:00

Hello,

I'm an independent developer in Alberta, Canada, attempting to complete Individual / Public Trust identity validation for Azure Artifact Signing.

AU10TIX rejects my valid government-issued Alberta Identification Card immediately after capturing the front side.

Exact error: "We couldn't recognize your ID type."

Alberta introduced redesigned ID cards in July 2026. Could this document format be unsupported by AU10TIX?

I am using the Azure Basic support plan, which does not allow me to open a technical support request.

Could a Microsoft Artifact Signing team member please clarify:

Is the current Alberta Identification Card supported?

Is alternative or manual identity verification available?

Can an individual developer under 18 enroll with appropriate parental consent?

Can a Microsoft moderator arrange a private channel to investigate my existing identity validation request?

I am already being charged for Artifact Signing but cannot complete verification or use the service.

Thank you.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. Yehor 0 Reputation points
    2026-11-11T21:46:17.3333333+00:00

    Hello,

    I already have an existing Individual Public Trust identity-validation request with the status "In Progress".

    The verification process is blocked because AU10TIX displays "We couldn't recognize your ID type" immediately after capturing the front side of my Alberta Identification Card.

    Alberta introduced a redesigned Identification Card in July 2026, and I have not found official documentation confirming whether AU10TIX supports this document version.

    Could someone from the Microsoft Artifact Signing team please investigate my existing validation request and clarify:

    Is the redesigned Alberta Identification Card supported by AU10TIX?

    Is manual verification or an alternative verification method available?

    Can the existing request be escalated to the identity-validation team without creating a new request?

    Is enrollment permitted for a 16-year-old individual developer, potentially with parental consent?

    I would appreciate a secure way to provide my validation request ID if necessary.

    Thank you.

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