Re-enable device Microsoft 365

Question

Re-enable device Microsoft 365

Gary Miculita 0

accidentally disabled a device on my account so I can't use Microsoft products, such as word, now on that device/computer. How do I re-enable a device? It says to contact the admin, I am the admin.

Ryan-N 16,955 Reputation points Microsoft External Staff Moderator

2026-11-12T19:05:54.7933333+00:00

Hi Gary,

I wanted to follow up and check whether the information I previously provided has helped resolve the issue you were experiencing.

If you have any updates regarding the issue or if anything remains unclear, please don't hesitate to let me know. Feel free to share any additional information with me. I am always happy to listen and provide further assistance whenever needed.

I look forward to hearing from you soon.

Kind regards,

2 answers

Your answer

Ryan-N 16,955 Reputation points Microsoft External Staff Moderator

2026-11-12T19:05:54.7933333+00:00

Hi Gary,

I wanted to follow up and check whether the information I previously provided has helped resolve the issue you were experiencing.

If you have any updates regarding the issue or if anything remains unclear, please don't hesitate to let me know. Feel free to share any additional information with me. I am always happy to listen and provide further assistance whenever needed.

I look forward to hearing from you soon.

Kind regards,

Answer 1

If the device was disabled in Microsoft Entra ID, re-enable it in the Microsoft Entra admin center:

Sign in to the admin portal.
Go to Microsoft Entra ID > Devices.
Find the disabled device by device name or user.
Select the device.
Select Enable.

If the device was deleted instead of disabled, it must be re-registered. The steps depend on the device state:

Microsoft Entra joined Windows 10/11
1. Open Command Prompt as administrator.
2. Run dsregcmd /forcerecovery.
3. In the dialog, select Sign in and complete sign-in.
4. Sign out and sign back in.
Microsoft Entra hybrid joined Windows 10/11 and Windows Server 2016/2019
1. Open Command Prompt as administrator.
2. Run dsregcmd.exe /debug /leave.
3. Sign out and sign back in to trigger device registration again.
Microsoft Entra registered Windows 10/11
1. Go to Settings > Accounts > Access work or school.
2. Select the account and choose Disconnect.
3. Select + Connect and complete registration again.

For Word and other Office apps after the device is re-enabled, open an Office app and go to File > Account. If the device-based license is active, Product Information shows Belongs to: This device.

If Office still shows a deactivation banner after re-enabling the device, select Reactivate, or sign out of all Microsoft 365 apps, close them, reopen an app, and sign in again.

Answer 2

Hi Gary,

Welcome to the Microsoft Q&A forum.

To reactivate your device, follow these steps:

Sign in to the Microsoft Entra admin center using an administrator account.
Go to Microsoft Entra ID > Users, then find your account.
Under Devices, locate your device and select Enable to reactivate it.

User's image

After the device has been reactivated, the system will synchronize the information within the next 24 hours. After that, you can try signing in to Office again on your device by following these steps:

Close all Office applications, such as Word, Excel, and Outlook.
Sign out of Windows and sign back in, or restart your computer.
Open Word and sign in to your Microsoft 365 account again if prompted.

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Yes" and kindly upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.