bitlocker recovery

Lumkile Tyesi 0 Reputation points
2026-11-11T21:01:07.3533333+00:00

my ASUS ROG STRIX updated and restarted. It then locked me out and asked me about bitlocker recovery. I don't have this passkey. WHen going to that msrecovery site, I tried the various logging in steps but Microsoft would not send the code to my cellphone. It is the correct number. I am absolutely desparate. Please help me. I need to get back to work

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
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  1. Daphne Huynh (WICLOUD CORPORATION) 2,540 Reputation points Microsoft External Staff Moderator
    2026-11-12T03:22:23.5433333+00:00

    Welcome to Microsoft Q&A!

    I’m sorry you are in this situation.

    The message you shared is important:

    “On 11/11/2026 you requested that your security info be replaced.”

    This indicates that a change to the security information on your Microsoft account is currently pending. Microsoft uses a waiting period for security-information changes to help protect an account from unauthorized changes.

    Since you specifically want to reverse the pending change, I recommend first trying to cancel that request rather than continuing to request verification codes.

    • Cancel the pending security-information change
    1. From another device, sign in to the Additional security options page for the same Microsoft account.
    2. Locate the security verification method that has a pending removal/change.
    3. Expand that verification option.
    4. Select Cancel removal and follow the prompts shown for your account.

    Microsoft documents that a pending removal can be canceled during the scheduled period. If you did not make the security-information change yourself, you should also review the verification methods on the account for anything you do not recognize.

    If the account does not allow you to cancel the pending change, or you cannot complete the required account verification, I understand that this is not the outcome you are hoping for. However, I do not want to give you a workaround that might put your account or encrypted data at risk. Microsoft Support also cannot access and change the security details of an account on your behalf.

    • How this relates to your BitLocker screen

    The Microsoft account restriction and the BitLocker recovery screen are related in this case because you are trying to access the recovery key stored with your account, but they are two separate security mechanisms.

    BitLocker still requires the matching 48-digit recovery key to unlock the encrypted drive. Microsoft Support cannot retrieve, provide, or recreate a lost BitLocker recovery key.

    If you are able to cancel the pending security-information change and regain access to the recovery-key page, note the first eight digits of the Recovery Key ID displayed on the BitLocker screen. Then compare that ID with the recovery keys listed in your Microsoft account and use the matching 48-digit key.

    • Next step

    Please first check whether Cancel removal is available for the pending security-information change.

    If it is available, cancel the pending change and then try accessing your BitLocker recovery key again. If it is not available or the account still prevents you from completing verification, please let us know exactly what message appears at that point. That will help distinguish an account-verification issue from the BitLocker recovery step.

    I realize this may not be the immediate solution you were hoping for when you need the laptop back for work. I would rather be transparent about the available recovery path than suggest a bypass that Microsoft does not document. I would also avoid resetting the laptop while there is still a possibility of retrieving the recovery key, because resetting the device removes the files on the encrypted drive.

    References: What does 'Scheduled for removal' mean? | Microsoft Support

    Find your BitLocker recovery key | Microsoft Support

    If you find it useful, please click Accept Answer.

    Thank you for choosing Microsoft Q&A.

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  2. Lumkile Tyesi 0 Reputation points
    2026-11-11T21:05:17.31+00:00

    You can't access this site right now

    This site requires a security code to sign in. When your security info updates on 12/11/2026 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code.

    On 11/11/2026 you requested that your security info be replaced

    please show me how to reverse this month long update. I need my laptop now

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  3. AI answer

    2026-11-11T21:02:35.5533333+00:00

    Write down the first eight digits of the recovery key ID shown on the BitLocker screen, then use another device to locate the matching 48-digit key while avoiding further repeated SMS requests.

    1. Try another verification method for the Microsoft account

    Since SMS delivery has already failed, do not keep requesting new codes; repeated requests can trigger or extend a temporary block.

    • Select Try another verification method and use an alternate email or another method already connected to the account.
    • If no alternative appears, select I don’t have any of these and follow the account-recovery prompts.
    • If requests may have caused a temporary block, stop attempting sign-ins for at least 24 hours. Microsoft notes that some blocks can last longer, potentially up to one week.
    • Also check whether the phone blocks unknown senders, its message storage is full, or the number is VoIP. Microsoft does not support VoIP numbers for verification codes. Support agents cannot manually send a code or change the account’s security details.^1^

    2. Match the recovery key—not merely the device name

    After obtaining access to the account:

    1. Open the personal Microsoft account recovery-key page from another phone or computer:
      https://account.microsoft.com/devices/recoverykey
    2. Compare the first eight digits of the key ID on the locked ASUS with the IDs listed online.
    3. Enter the corresponding 48-digit recovery key on the laptop.

    Check every Microsoft account ever used on the laptop, particularly the account used during its initial setup. The key can exist even if the laptop does not appear in that account’s device list. If somebody else—such as a family member, seller, or technician—set up Windows or enabled BitLocker, the key may be in that person’s account. Windows 11 version 24H2 may display a hint identifying the associated account on the recovery screen.^2^

    Also check for:

    • A printed copy among the laptop’s paperwork.
    • A USB drive on which the key may have been saved.
    • A text file or other backup created when encryption was enabled.

    3. If the laptop was connected to work or school

    From another device, sign in at:

    https://aka.ms/aadrecoverykey

    Then select Devices, expand the ASUS device, choose View BitLocker Keys, and match the displayed key ID. If the key is not visible, contact the organization’s IT administrator; a managed device’s key may be held by the organization.^2^

    If no recovery key can be found

    There is no supported bypass for BitLocker, and Microsoft Support cannot retrieve, provide, or recreate a lost key. Without it, the encrypted files cannot be accessed.^2^

    The remaining supported option is to reset or clean-install Windows. This erases the encrypted drive and all files stored on it, so first check from another device whether essential work was synchronized to OneDrive or another backup. Microsoft’s recovery guidance confirms that resetting without the key removes all files.^3^

    Do not pay anyone claiming they can bypass BitLocker or generate the key; possession of the matching recovery key is required.

    References

    1. Troubleshoot Microsoft verification code issues | Microsoft Support
    2. Find your BitLocker recovery key | Microsoft Support
    3. Recovery options in Windows | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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