Outlook mail initial bubble and contact name have changed

Remove the incorrect compose-field identity from Outlook.com’s suggested-recipient data first; change the Microsoft account display name only if Your info actually contains your mother’s name.

Correct the name and initials

1. Remove the incorrect suggestion
   • In Outlook.com, select New mail.
   • Type the affected email address—especially your own address if this happens when emailing yourself.
   • When the entry showing your mother’s name appears, select the X or removal control beside that suggestion.
   • Close the draft, start another message, and type the address again.
   Outlook can retain names separately in its suggested-recipient/autocomplete data, so a wrong suggestion may appear even when the saved contact is correct.^1^
2. Check for a contact containing your email address
   • Open People from the Outlook.com side panel.
   • Search for your full email address, not only your name.
   • If a contact associates your address with your mother’s name, select it and choose Edit contact.
   • Correct the name, or delete the contact if it is an unwanted duplicate, then save. Microsoft documents the web contact-editing path as People → select contact → Edit contact → Save.^2^
3. If the suggestion returns
   • Go to Settings → General → Privacy and data.
   • Under Suggested people, select Clear data.
   • Optionally turn off Suggested people, then restart the browser and test again. This specifically addresses Outlook.com suggestions that reappear after removal.^3^
4. Check the actual Microsoft account display name
   • Open the Microsoft account Your info page.
   • If it already shows your correct name, do not change it; the problem is more likely the contact or suggested-recipient entry above.
   • If it shows your mother’s name, select Edit name, enter your correct name, and select Save. The update can take up to 24 hours to appear everywhere.^4^

Determine whether this indicates unauthorized access

A changed bubble alone does not establish fraud; it can result from a saved contact or autocomplete entry. Because the change was unexpected, check the account separately:

1. Open the Microsoft account Security page and select Review activity.
2. Review sign-ins and account changes from the last 30 days. Pay particular attention to Account name changed, Profile info changed, Alias added, or successful sign-ins from devices and apps you do not recognize.^5^
3. If an entry is definitely not yours:
   • Expand it and select This wasn’t me or Secure your account, whichever appears.
   • Change the password to a new, unique password.
   • Update the account’s security methods and enable two-step verification.^6^
   • In Outlook.com, check Settings → Mail → Forwarding and turn off forwarding if you did not configure it.^7^
   • Also review Settings → Mail → Rules and remove any rule you did not create.

If account aliases contain an unfamiliar address, secure the account and contact Microsoft Support before deleting it. Alias removal can affect sign-in and mail delivery; do not remove an address until its purpose and ownership are clear.

If the security history is clean, the Microsoft account name is correct, and the issue disappears after clearing the suggestion/contact, it is consistent with an Outlook display-data issue rather than account compromise.

References

1. My name has changed on my account - Microsoft Q&A
2. [Web](https://support.microsoft.com/outlook/people/add-find-edit-or-delete-a-contact-in-outlook#edit-a-contact-in-outlook-on-the-web-or-outlookcom)
3. Why does my email appear like this? - Microsoft Q&A
4. How to change your Microsoft account name or address | Microsoft Support
5. What is the Recent activity page? | Microsoft Support
6. What happens if there's an unusual sign-in to your account | Microsoft Support
7. Turn on or off automatic forwarding in Outlook.com | Microsoft Support