Microsoft Bookings Hours Discrepancy

Dear Miguel,

As a forum moderator, I am not able to review your Bookings page or calendar directly to diagnose and fix this for you. My role here is limited to providing general guidance you can apply from your side. In Bookings, a time slot only shows when your business hours, the service's hours, the staff member's hours and the staff member's Outlook calendar are all free at the same time. If any one of these is different, the available hours will look off. Please check these settings:

• Time zones: Bookings has two time zone settings. In Outlook on the web, go to Settings and search for Time zone. In Bookings, go to Booking page > Change language and time zone settings. Make sure both are set to Eastern Time. If customers can pick their own time zone, the page may show times converted to their local time.
• Service hours: Go to Services, select the service, and open Availability options. Confirm the custom hours are correct, and check for any date range rules that override your weekly schedule.
• Staff hours: Go to Staff and select each staff member assigned to the service. If Use business hours is turned off, check their custom hours, since any day without hours counts as unavailable.
• Outlook calendar: Existing meetings, appointments or Out of Office entries on the staff member's calendar will block those times in Bookings.
• Duration and buffers: A slot has to fit the full service time plus any buffer. For example, a 60 minute service with a 15 minute buffer can't start later than 6:45 PM if hours end at 8:00 PM. Also check the minimum lead time and time increments.

If everything looks correct, try creating a test service with one staff member, 9:00 AM to 8:00 PM custom hours, a 30 minute duration and no buffers. Then open your booking page in a private browser window. If the test service shows the right times, one of the original service's settings is limiting availability. If it doesn't, the time zone or the staff calendar is the more likely cause.

For more details, please refer to:

Set Bookings language and time zones | Microsoft Learn

Employee working hours - Microsoft Bookings | Microsoft Learn

How to configure different staff availability | Microsoft Learn

I hope this helps. Looking forward to your reply.

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