It seems like this account was completely wiped.

Use Microsoft’s Sign-in Helper for the original account, because creating a new account with the same email address creates a separate identity and cannot restore or inherit the original account’s Minecraft purchase.

1. Identify the original account before attempting recovery

The old account might have used another email alias, phone number, or Skype name. Check these locations:

1. On any Windows 10 PC that previously used the account, open Start → Settings → Accounts → Email & app accounts and record every listed Microsoft username.
2. Search all email inboxes for Microsoft, Minecraft, Mojang, Xbox, order, and migration. Preserve receipts, order numbers, transaction IDs, the Minecraft username, and Xbox gamertag.
3. If an Xbox console or app is still signed in, check which Microsoft address is associated with its gamertag.
4. Try any alternate email address or phone number previously added to the old account.

Microsoft specifically recommends checking Windows, email receipts, Office, and Xbox to identify the username associated with an account ^1^. If security contact information was configured, username lookup can send a code and display a masked username ^2^.

Be careful not to submit the newly created account’s details when trying to recover the old one.

2. Run the official sign-in recovery process

Enter the original username, alternate alias, phone number, or Skype name in the Sign-in Helper linked from Microsoft’s sign-in support page. For an “account doesn’t exist” message, this is Microsoft’s documented route ^3^.

If the helper finds the original account:

• Follow its password-reset or recovery instructions.
• Supply old passwords, billing details, Xbox/Minecraft information, and other details that belong to the original account.
• Recovery-form results are sent to the working contact address supplied in the form. An unsuccessful request can be retried up to twice daily ^4^.

If there are signs that someone changed the old account’s sign-in alias, choose the compromised-account path in the helper. Microsoft’s compromised-account procedure can provide self-help or an opportunity to contact an agent ^5^. Before changing a recovered account’s password, run Windows Security → Virus & threat protection → Scan options → Full scan → Scan now.

3. Keep the newly created account separate

Microsoft personal accounts cannot be merged, and game progress, gamertags, purchases, and balances cannot be transferred between them ^6^. Therefore:

• Do not buy Minecraft again until the old account’s status is established.
• Do not expect the new account to display the old purchase merely because it uses the same email address.
• If the old account is recovered, sign out of the Microsoft Store, Xbox app, and Minecraft Launcher, then sign back in with that recovered account.

A closely matching Minecraft case confirms that recreating an email does not restore the digital license attached to the original Microsoft account ^7^.

If the original account was closed or deleted

If an account was manually closed, it can be reopened only during its offered 30-day or 60-day grace period by signing in and entering the requested security code. After that period, it is permanently deleted. An account deleted after more than two years of inactivity also cannot be reopened ^8^.

The activity policy generally requires a sign-in at least once every two years, but certain purchases of current Microsoft products or services can keep an account active; gift cards and subscription-based purchases are excluded from that purchase exception ^9^. Only the Sign-in Helper or Microsoft Support can determine which condition applies here.

Support cannot simply access the account, change its details, or issue a password-reset link without ownership validation ^10^. If the helper offers agent contact, provide the old username or alias, gamertag, Minecraft username, receipt, transaction ID, purchase date, and payment method—never post those details publicly.

References

1. Check products or services where you used your Microsoft account | Microsoft Support
2. Forgotten your Microsoft account username | Microsoft Support
3. I can't sign in to my Microsoft account | Microsoft Support
4. Help with the Microsoft account recovery form | Microsoft Support
5. How to recover a hacked or compromised Microsoft account | Microsoft Support
6. Combining Microsoft accounts | Microsoft Support
7. Microsoft account owning minecraft deleted. - Microsoft Q&A
8. Reopen your Microsoft account | Microsoft Support
9. Microsoft account activity policy | Microsoft Support
10. How to check if your email address is a Microsoft account | Microsoft Support