Can not sign in to OneDrive

Hello,

I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

Do you get any error message? If so, kindly attach a screenshot of the same.

To attach a screenshot, see below:

• Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
• The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

Try this as well:

Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Paste C:\Program Files\Microsoft OneDrive\Onedrive.exe /reset

Press Enter.

Sign in again and verify.

I look forward to hearing from you to get the results of the troubleshooting.

Since you can sign in at onedrive.com, your account and password are fine, so I would treat this as a problem with the OneDrive app on the PC, not with your account.

First I would check whether OneDrive is just hidden. I would click the small up arrow in the taskbar corner to show hidden icons and look for the OneDrive cloud icon there.

If it is not there, I would reset OneDrive. I would press Windows key + R, paste %localappdata%\Microsoft\OneDrive\onedrive.exe /reset, and press OK. Then I would open OneDrive again from Start and sign in. Resetting does not delete your files, it only disconnects the sync connections, so OneDrive will sync again after the reset.

If the reset command reports that Windows cannot find OneDrive, I would try C:\Program Files\Microsoft OneDrive\onedrive.exe /reset instead.

Microsoft describes the reset steps here: https://support.microsoft.com/en-us/onedrive/reset-onedrive

If OneDrive still does not start after the reset, I would uninstall it from Settings, then Apps, then Installed apps, and install it again from the Microsoft Store.