Microsoft Learn Profile Merge Issue – Certifications and Transcript Not Accessible

nilofar sabir 0 Reputation points
2026-11-11T14:10:54.6633333+00:00

My Microsoft Learn profile appears to be stuck during a profile merge.

My Learn username is nilofarsabir-2812 and my primary Microsoft account is ******@gmail.com.

After initiating a profile merge, my profile became locked and now displays:

"This profile is currently locked and is being merged with another profile."

In Settings, I also receive the error:

"We ran into a problem merging your source profile (username: nilofarsabir-2812) to your destination profile (username: undefined)."

Prior to this issue, I held certifications including AZ-104, AZ-500, MS-800, and MS-801, along with Microsoft Learn achievements and XP. These are no longer visible.

Has anyone encountered this issue before, and is there any action I can take while awaiting support?

Thank you.

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  1. Julian Sharp 48,061 Reputation points
    2026-11-11T15:18:07.98+00:00

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