How Can I claim my Office 2024

ANITHA YADAVALLI 0 Reputation points
2026-11-11T13:21:09.9266667+00:00

Hello Microsoft Support Team,

I need technical assistance with activating the Microsoft Office Home 2024 lifetime licence bundled with my HP laptop.

Laptop details:

  • Brand: HP
  • Model: HP OmniBook 5

Purchase: Directly from HP

Bundled software: Microsoft Office Home 2024

HP confirmation:

I contacted HP Customer Care. They confirmed that Office Home 2024 is eligible for my device and advised me to contact Microsoft for activation assistance.

Troubleshooting already completed:

Windows 11 is activated.

Office Home 2024 appears under Microsoft Store → Library → Included with device.

The Claim option opens Microsoft Word but does not complete activation.

Word displays Microsoft 365 – View Only (Unlicensed).

Clicking Activate Product displays a message stating that Microsoft 365 Basic does not include desktop Word.

Microsoft Store and Word are signed in with the same personal Microsoft account.

I reset the Microsoft Store cache using wsreset.exe and attempted the claim process again.

Office Home 2024 is still missing from my Microsoft account's Services & Subscriptions page.

The public Office Home 2024 Store page also displays "This product is not currently available, try again later."

Assistance required:

Please investigate the OEM Office Home 2024 digital entitlement associated with my HP device.

The device-specific Claim process appears to be failing because it redirects to Word without completing the redemption or associating the perpetual licence with my Microsoft account.

I request that the Office Activation and Licensing team investigate the entitlement and advise how to complete the activation.

I am not requesting a Microsoft 365 subscription. I need assistance activating the Office Home 2024 lifetime licence included with my HP purchase.

I can provide the HP purchase invoice, laptop serial number, screenshots and HP support confirmation.

Please register a service request and provide a case reference number.

Thank you

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Ian-T 16,460 Reputation points Microsoft External Staff Moderator
    2026-11-12T00:06:40.81+00:00

    Hi @ANITHA YADAVALLI

    Thank you for the detailed information. Since Office Home 2024 appears under Included with device, but the Claim process does not add it to Services & subscriptions, this is likely an OEM entitlement issue rather than an installation problem. A successful claim should add Office under Products you’ve purchased.

    Microsoft Q&A is a public forum, so moderators cannot access your account, manually attach the e, or create a support case. Please contact Microsoft Support and request escalation to the Office Activation and Licensing team. Provide your HP invoice, laptop serial number, screenshots of Included with device, and HP’s confirmation.

    Do not post those details publicly. I would also avoid reinstalling Office or purchasing another license until Microsoft or HP verifies the device entitlement.

    Thank you for your time and understanding

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