How to restore game saves if my brother changed the email my Microsoft account is linked to?

Knight Saylor 0 Reputation points
2026-11-11T07:11:13.25+00:00

So recently my brother changed the primary email on my all-time Xbox account from one to a new email. So I lost all my saves, and he won't let me use the email. What can I possibly do to get my saves back?

Windows for home | Other | Gaming
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  1. Ian-T 16,460 Reputation points Microsoft External Staff Moderator
    2026-11-12T00:17:36.4966667+00:00

    Hi @Knight Saylor

    I’m sorry you’re dealing with this. If your brother only changed the primary email alias on the same Microsoft account, your Xbox profile and cloud saves should still be connected to that account. They have not been transferred to the new email as a separate account. However, you will need to regain access to the original Microsoft account to reach them.

    Start with the Microsoft Sign-in Helper and enter the email address that was previously connected to the account. If you are directed to the account recovery form, provide as much ownership information as possible, such as old passwords, your gamertag, purchase details, and the hardware ID of the Xbox console you normally used. Complete the recovery process from a familiar device and network if possible.

    Unfortunately, game progress and an Xbox profile cannot normally be moved to another Microsoft account. If you recover the original account and sign in to the same Xbox profile, compatible cloud saves should sync again when you open the games. Do not post your email address, console ID, receipts, or other account information publicly.

    Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas 

    Thank you and have a nice day

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