Signing identity validation stuck "In Progress" for three weeks, blocking launch

Problem description

Our Artifact Signing (Trusted Signing) identity validation has been stuck "In Progress" since October 21, 2026. We uploaded the requested organization documents that day and have received no updates, requests for more information, or status changes since. Because validation never completed, we cannot create a certificate profile or sign anything. There is no signing error to share; the problem is that the validation itself is not moving.

Details

• Artifact Signing account: redacted for PII
• Identity validation: redacted for PII
• Validation type: Organization
• The personal Verified ID link returned a 409 "already used" error, so we could not complete that step again.

What I've already tried

• Checked the Azure portal dashboard regularly for three weeks with no change in status.
• Opened support case 2610130010001842, where I was told the stuck validation needed a paid support plan.
• Purchased a Developer support plan and opened case 2611110010000238. So far it has only sent automated replies asking for signing error logs, which do not apply here.
• Contacted @AzureSupport on X.
• Posted an earlier question here: Artifact Signing identity validation stuck in progress

What I need Could someone from the Artifact Signing or identity validation team review this validation and tell us what is holding it up, or what else you need from us? Our product launches soon, and signed Windows builds are a blocker.

Is there a known delay with organization validations right now, or a way to resubmit or reset a validation that is stuck?