How to contact support if password has been stolen

There is no published direct phone number or email address for this scenario in the available support guidance. The supported path is to use Microsoft’s sign-in helper or Contact Support flow.

Recommended steps:

1. Start with the sign-in helper tool.
   • It can guide account recovery based on the email address or phone number and may offer the option to talk to an agent.
2. If the account was hacked, first run a full antivirus scan on the PC before changing the password.
   • In Windows Security, open Virus and threat protection.
   • Select Scan options > Full scan > Scan now.
3. Then try to reset the password.
   • If the sign-in name is not recognized, check whether the correct email domain is being used, such as .com versus .co.uk.
   • If the primary email is no longer recognized, try another alias or phone number previously associated with the account.
4. If self-service recovery does not work, use Contact Microsoft Support.
   • Enter the problem and select Get Help.
   • If needed, select Contact Support to reach the best available support option.
   • Community guidance in similar cases indicates using the support flow, searching for Account Recovery, then choosing Get Help and Contact Support to reach live chat when available.
5. If the account is locked or blocked due to suspicious activity, sign in at https://account.microsoft.com.
   • If sign-in is not possible, use the Microsoft account sign-in helper.
   • For some locked-account cases, the sign-in page provides a reinstatement link that begins with aka.ms/. Submit that form once and wait for the Microsoft Online Safety review.

Important limits:

• Microsoft support cannot retrieve or circumvent a lost or forgotten password.
• Support agents are not allowed to send password reset links or directly change account details.
• If the attacker changed the sign-in details and recovery methods, support can still be contacted through the Contact Support flow using another accessible Microsoft account.

References:

• How to recover a hacked or compromised Microsoft account | Microsoft Support
• My username and password have stopped working | Microsoft Support
• Change or reset your Microsoft account password in Windows | Microsoft Support
• Microsoft account has been locked | Microsoft Support
• Request for Assistance Recovering My Wife’s Outlook Account - Microsoft Q&A
• My Microsoft account has been hacked and the email has been changed - Microsoft Q&A