e mails on outlook i phone

If you use the Microsoft Outlook app on your iPhone, reset the affected account first; if you use Apple’s built-in Mail app, reauthenticate the account instead.

Microsoft Outlook app

Because messages arrive in the web browser and sending from the iPhone still works, troubleshoot the app’s local synchronization state:

1. Open Outlook.
2. Tap your profile picture, then Settings.
3. Select Accounts, then select the affected email account.
4. Tap Reset Account.
5. Allow Outlook to restart, open Inbox, and pull down to refresh.

Reset Account is available when the account is not configured as POP or IMAP. Its account type appears at the top of the account screen.^1^

If incoming messages still do not appear:

1. Go to Outlook → Settings → Accounts → affected account.
2. Tap Delete Account, then Delete From This Device. This removes the account from the app, not the mailbox stored online.
3. Add the account to Outlook again and complete the Microsoft sign-in prompts.
4. Open Inbox and pull down to synchronize.

Microsoft’s stopped-sync guidance confirms that when an Outlook.com or Microsoft 365 account continues working on a computer but not on the phone, the issue may be in the mobile app and the account may need to be removed and added again.^2^

If you mean Apple’s Mail app

If you see “Account not authenticated,” “Cannot Get Mail,” or a password prompt:

1. Open iPhone Settings → Apps → Mail → Mail Accounts.
2. Select the Outlook account.
3. Open Account Settings or the Password field.
4. Enter the current password, tap Done, and test Mail.^3^

If that does not restore delivery:

1. Select Delete Account.
2. Add it again using Outlook.com for a personal Outlook/Hotmail account, or Exchange for a Microsoft 365/Exchange account.^1^

If it still fails

• Microsoft Outlook app: use Outlook’s in-app Contact Support option.
• Apple Mail: contact Apple Support, because the mailbox works through Outlook on the web and the remaining problem is app-specific.
• Work or school account: contact the organization’s Microsoft 365 administrator or technical support.^2^

References

1. [Outlook app](https://support.microsoft.com/outlook/can-t-sync-calendar-and-contacts-with-my-phone-or-tablet)
2. Troubleshoot Outlook mobile issues | Microsoft Support
3. iOS & iPadOS users may experience issues accessing their Outlook and Hotmail accounts from the iOS/iPadOS default Mail app | Microsoft Support