Azure OpenAI: Response to resource suspension after API key update — Request for suspension lift

DavidBurroughs-9760 0 Reputation points
2026-11-10T15:53:17.2233333+00:00

Problem description

I am seeking assistance to lift the suspension on my Azure OpenAI resource after updating and regenerating my API keys. The resource was suspended due to exposure of API keys in publicly accessible code, and I have taken steps to remediate the issue.

Environment

Azure OpenAI resource using API keys, located in East US region.

What I've already tried

On November 5, 2026, I received a notice about the exposure of my API keys in a public GitHub repository. I regenerated the keys and updated all applications, scripts, and automations to use the new keys. I also removed the exposed keys from public content and verified logs, images, packages, and documents for additional copies. Additionally, I implemented pre-commit checks to prevent future exposures.

Current status

I am requesting guidance on how to confirm the suspension has been lifted and the resource restored, and whether further validation or steps are required from my side.

Azure OpenAI in Foundry Models
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  1. TP 165.4K Reputation points Volunteer Moderator
    2026-11-10T17:04:26.0933333+00:00

    Hi,

    I assume you already tried to reactivate your disabled subscription. If not please try steps in linked article before continuing.

    Please carefully follow my instructions below to create a free Subscription management support request. To start the process, please click on this link:

    https://portal.azure.com/#view/Microsoft_Azure_Support/NewSupportRequestV4Blade/assetId/

    Issue type: Subscription management

    Problem type: Re-enable my subscription

    Problem subtype: Could not reactivate by self-service

    User's image

    Click Next. At this point there will be a delay and then it will display some recommended solutions. DO NOT CLICK on any of these. Instead click Return to support request in upper left corner

    User's image

    Click Next to advance to Additional details tab. Issue Category: Azure - Subscription Management Issue Select your support plan: <choose Basic if you don't have paid plan>

    Continue filling out additional details, in description box explain the issue, select Diagnostic option, Email/Phone, etc., click Next, review information and click Create.

    You should receive an automated email in a few minutes confirming that support request has been created. Hopefully you will be contacted by Email/Phone (depending on your choice) within 1 business day.

    Please click Accept Answer and upvote if above was helpful.

    Thanks.

    -TP

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