My bank account was charge 108 dollars for some unknow reason

Jackie Hamilton 0 Reputation points
2026-11-10T14:42:17.7566667+00:00

My bank account was charge about 108 dollars for some unknown reason but my microsoft account for 360 is set to be charge pm 1/12/2027

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. DaveM121 947.5K Reputation points Independent Advisor
    2026-11-10T15:26:56.1166667+00:00

    Hi Jackie,

    1

    Using any Microsoft account you may have, try using the steps they provide on this link to find out what that duplicate payment was for.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    2

    If you are still unable to resolve that duplicate payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. Jackie Hamilton 0 Reputation points
    2026-11-10T14:44:18.69+00:00

    no need to talk to a real person

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  3. AI answer

    2026-11-10T14:42:29.8266667+00:00

    A charge like this is usually caused by one of these reasons:

    1. Recurring billing is enabled on a Microsoft subscription.
    2. A previously declined charge was retried and then collected.
    3. Another Microsoft account or a family member used the same payment method.
    4. A purchase, pre-order, split order, or in-app purchase was billed.

    To investigate it:

    1. Open the Manage your payments page of the Microsoft account dashboard and select Investigate for the charge.
    2. Review Microsoft order history and compare the date and amount with the bank statement.
    3. Check whether the charge came from a different Microsoft account.
    4. If the subscription was cancelled, confirm it was cancelled more than 2 days before the billing date, because cancelling too close to the billing date can still allow the payment to be taken.
    5. If the charge does not appear in order history, check whether another account is using the same card.

    If the charge still cannot be identified, contact Microsoft Support through Contact Microsoft Support and use Get Help or Contact Support.

    If the payment method may have been used without permission, contact the bank or card issuer immediately to block further charges and investigate the transaction.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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