Camera and microphone blocked by organisation

Question

Camera and microphone blocked by organisation

Kristian Johannsen 0

Camera and microphone not working on my laptop. Settings are being administrated by an organisation. How to solve this ?

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2 answers

Your answer

Answer 1

Hi Kristian,

1

If that laptop is provided by a work or school institution, you will need to contact the IT department to ask them to remove the restrictions.

2

If that is your own laptop:

Open the Settings App.

Go to Accounts.

Select Access Work or School, is there is a work or school Email listed there?

If there is any work or school account listed there, select it, and disconnect the account, then restart (not shut down) your laptop.

3

If there is no work or school account listed there, use this fix.

Click your Start Button, then just type cmd

On the resulting list, right click Command Prompt and select 'run as Administrator'

Paste each of these commands into Command one at a time and press Enter, wait for each command to complete, before running the next command, if you receive an error on any command, ignore that and continue to the next command.

reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKLM\Software\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKCU\Software\Policies" /f

reg delete "HKLM\Software\Microsoft\Policies" /f

Then, close Command Prompt and restart (not shut down) your PC

Answer 2

If Windows says camera and microphone settings are managed by an organization, the device policy is restricting access. The supported checks are:

Open Start > Settings > Privacy & security > Camera.
- Make sure Camera access is turned on.
- Make sure Let apps access your camera is turned on.
- If Camera access is turned off and greyed out, an administrator on the device must turn it on.
- For apps such as browsers and Teams, make sure Let desktop apps access your camera is turned on.
Open Start > Settings > Privacy & security > Microphone.
- Make sure Microphone access is turned on.
- Make sure Let apps access your microphone is turned on.
- For desktop apps, make sure Let desktop apps access your microphone is turned on.
If the camera or microphone is blocked only in the browser, allow access in the browser settings:
- Edge: Settings > Privacy, search, and services > Site permissions > All permissions > Camera and turn on Ask before accessing.
- Chrome: Settings > Privacy and security > Site settings > Permissions > Camera and set Sites can ask to use your camera.
- In Firefox, allow camera or microphone access for the site under Settings > Privacy & Security > Permissions.
If Windows shows camera access is restricted by policy, or the setting is greyed out, contact the IT administrator. The documentation states that when access is turned off and greyed out, an administrator on the device must enable it.
If the microphone still is not detected, reinstall the audio drivers:
- Right-click Start > Device Manager.
- Expand Sound, video and game controllers.
- Right-click the audio device > Uninstall device.
- Check Attempt to remove the driver for this device > Uninstall.
- Restart the PC.
- If needed, return to Device Manager, right-click Sound, video and game controllers, and select Scan for hardware changes.
- Then right-click the audio driver and select Update driver.
If the microphone is detected but not working well, test it in Start > Settings > System > Sound > Input, select the microphone, then use Start test and adjust Input volume.

References:

[# Windows 11
[# Troubleshoot device features in Microsoft Teams on the web | Microsoft Support

Allow the browser to access your device features](https://support.microsoft.com/teams/troubleshooting/troubleshoot-device-features-in-microsoft-teams-on-the-web#allow-the-browser-to-access-your-device-features)