Session expired after successfully verification

Start a new password-reset attempt in a regular browser session with cookies and JavaScript enabled, blockers and VPNs disabled, rather than submitting the account-recovery form for a third time.

Repair the browser session

Because the recovery form has already succeeded twice and the failure occurs when the reset page opens, address the browser session separately:

1. Stop retrying for a short time; repeated failed attempts can trigger additional security checks.
2. Close every Microsoft sign-in and password-reset tab.
3. Open a regular browser window, not InPrivate or Incognito.
4. Temporarily:
   • Disable ad blockers, privacy extensions, and script/tracker blockers.
   • Disconnect any VPN or proxy.
   • Allow cookies and JavaScript.
5. Clear the browser’s cookies and cached data for Microsoft sign-in pages, then restart the browser.
6. Start the reset again from Microsoft’s password-reset page:
   https://account.live.com/ResetPassword.aspx
7. Enter the exact old account address, including the correct domain—for example, .com versus .co.uk.
8. Complete verification and set the new password in that same browser session.

Microsoft documents that private browsing, blocked cookies or JavaScript, extensions, VPNs, and outdated browser data can interfere with account security checks.^1^ The normal reset sequence is verification followed by entering and confirming the new password.^2^

If it still reports that the session expired, repeat the browser-session attempt once using:

• Another current browser, such as Edge, Chrome, Firefox, or Safari.
• A familiar device previously used with that account.
• A different personal network—for example, mobile data instead of Wi-Fi.

Do not repeatedly submit attempts in quick succession.

If the session still expires

Run Microsoft’s Sign-in Helper. Enter the old email address; it checks for detectable account problems and provides the recovery or support path appropriate to the account.^3^

Also check the address carefully. Old Hotmail, Live, and Outlook accounts can use different country domains, and another alias or phone number attached to the account may work if the original address is no longer recognized.^4^

Escalation limit

If the Sign-in Helper cannot resolve the expired-session error, select Contact Support from Microsoft Support and report that:

• Account recovery was approved twice.
• Both password-reset sessions expired immediately after entering the account address.
• Browser data, blockers, VPN, browser, device, and network were changed.

Support can investigate the technical failure, but support agents cannot send a password-reset link, bypass verification, or manually change protected account details.^5^

References

1. How to fix 'Let's help you move forward' error | Microsoft Support
2. Reset a forgotten Microsoft account password | Microsoft Support
3. I can't sign in to my Microsoft account | Microsoft Support
4. My username and password have stopped working | Microsoft Support
5. Change or reset your Microsoft account password in Windows | Microsoft Support