Where do I find the order history

Sign in to your Microsoft order history with the same personal Microsoft account used on the Xbox, then compare yesterday’s £90 transaction with the completed orders.

Find the purchase

1. Open Microsoft account order history and sign in.
2. Select Payment & billing → Order history.
3. Under Refine, choose a date range that includes yesterday.
4. Look for a £90 order marked Completed or Redeemed, then select Order details to see what was purchased. An In progress transaction has not yet been posted to the payment method. ^1^
5. If the Xbox uses another Microsoft account—or family members have accounts on it—check those accounts too. The order appears under the account that made the purchase, not necessarily the cardholder’s account.

If the charge is missing or unfamiliar

Open Manage your payments, sign in, and select Investigate beside the payment method. Unexpected charges can result from recurring subscriptions, family purchases, retried payments, pre-orders, or in-app purchases. ^2^

If nobody recognizes it:

• Contact your bank or payment provider immediately if the payment information may have been compromised; ask them to prevent further charges, not only dispute this transaction.
• Contact Microsoft Support through the Contact Support option on the investigation page if further billing assistance is required.

If it is an Xbox game or app purchase

Go to Request a refund for digital games, sign in, select the £90 item, choose Request a refund, provide the reason, and submit it. Eligibility varies, and Microsoft states that processing the request may take up to 72 hours. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")

References

1. View your Microsoft Store order history | Microsoft Support
2. How to investigate a billing charge from Microsoft | Microsoft Support
3. [Get a refund for apps and games purchased from Microsoft Store | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])