Where do I find the order history

Question

Where do I find the order history

Thomas Percival 0

£90 left my account off Xbox yesterday and I want to see where it came from

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2 answers

Your answer

Answer 1

Hello Thomas Percival

Was the answer provided by AI able to help you solve this issue? Since it mentioned contacting support but fail to include detail step to contact support, here is how you can contact support in case you need further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Visit this website: Contact - Microsoft Support
Type Contact in the search box.
Now click Get help, and Select Ask our support assistant or Sign in to contact support below.
Chat with the support assistant like in the screenshot
Select contact support and it should take you to the Products and services tab, and choose either Microsoft 365 and Office category.
On the Category tab, choose Technical support.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

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I hope you can get the support you need, have a nice day.

Answer 2

Sign in to your Microsoft order history with the same personal Microsoft account used on the Xbox, then compare yesterday’s £90 transaction with the completed orders.

Find the purchase

Open Microsoft account order history and sign in.
Select Payment & billing → Order history.
Under Refine, choose a date range that includes yesterday.
Look for a £90 order marked Completed or Redeemed, then select Order details to see what was purchased. An In progress transaction has not yet been posted to the payment method. ^1^
If the Xbox uses another Microsoft account—or family members have accounts on it—check those accounts too. The order appears under the account that made the purchase, not necessarily the cardholder’s account.

If the charge is missing or unfamiliar

Open Manage your payments, sign in, and select Investigate beside the payment method. Unexpected charges can result from recurring subscriptions, family purchases, retried payments, pre-orders, or in-app purchases. ^2^

If nobody recognizes it:

Contact your bank or payment provider immediately if the payment information may have been compromised; ask them to prevent further charges, not only dispute this transaction.
Contact Microsoft Support through the Contact Support option on the investigation page if further billing assistance is required.

If it is an Xbox game or app purchase

Go to Request a refund for digital games, sign in, select the £90 item, choose Request a refund, provide the reason, and submit it. Eligibility varies, and Microsoft states that processing the request may take up to 72 hours. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")

References

View your Microsoft Store order history | Microsoft Support
How to investigate a billing charge from Microsoft | Microsoft Support
[Get a refund for apps and games purchased from Microsoft Store | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])