Artifact Signing organization identity validation: "You need permission" — the link signs into the "Microsoft Accounts" tenant

Hello,

Our Public organization identity validation for Azure Artifact Signing (account in East US, Basic SKU) has been in "Action Required" since 27 Oct 2026.

Both the "Complete identity validation" link from the verification email and the "Please complete your verification here" link in the Azure portal (Artifact Signing account > Identity validations, opened on 10 Nov 2026 in a private window with our own directory selected) end at credentials.microsoft.com with:

"You need permission. You are currently logged in as [our primary e-mail] on Entra Azure tenant Microsoft Accounts. To access this page, you must be logged in as an authorized user of the Entra Azure tenant which was used for the enrollment application or change."

• The signed-in e-mail is exactly the primary e-mail of the request.
• This account is the personal Microsoft account that created our subscription and directory. It has Owner on the subscription and the Artifact Signing Identity Verifier role on the account.
• The page names the "Microsoft Accounts" tenant instead of our directory, so it looks like the same sign-in issue reported in other threads for subscriptions created with a personal Microsoft account.
• Our subscription has the Basic support plan, so the portal does not let us open a technical support request.
• We have not deleted or duplicated the request. The verification link expires on 26 Nov 2026.

Could the Artifact Signing team please map this request to our tenant or re-issue the link for the same request? I can share the identity validation ID, subscription ID and tenant ID privately.

Thank you.