Yes! There are several independent repair centers in Paris, France, that specifically handle Microsoft Surface devices. And importantly, you do not necessarily have to abandon your Surface Pro 4 just because it is out of warranty.
Surface pro 4 Battery is dead
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SAIF ALNABOLSI
0
Reputation points
2 months ago my #surface_pro_4 just stopped turning on I changed the charging cable and still screen is black the charger light is on !
I did all the steps or start button then 15 se on volume +&- nothing it is dead completely!
My device is out of warranty but I want to replace the #dead_battery !?
is there any place in the surroundings of Paris France to do such thing !?
apple has more shops where we can talk to people !
⚠️can you please help ⚠️
Surface | Surface Pro | Power and battery
2 answers
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S.Sengupta 33,176 Reputation points MVP Volunteer Moderator2026-11-10T00:44:22.91+00:00 -
AI answer
2026-11-09T14:56:58.48+00:00 If the charger light is on but the Surface Pro 4 stays black and does not turn on after charging and force-restart attempts, start with these checks:
- Disconnect all accessories, including USB devices, SD cards, external displays, Type Cover, and any dock.
- Connect the power supply designed for the Surface and charge it for at least 15 minutes.
- Try the keyboard shortcut Windows logo key + Ctrl + Shift + B if a keyboard is connected.
- Force a restart by pressing and holding the power button for about 20 seconds until the logo screen appears.
For battery-related charging issues, Microsoft also recommends:
- Try a different power outlet.
- Make sure all cable connections are secure.
- If using a Surface Connect charger, confirm the LED is on.
- Disconnect high-power accessories.
- In the Surface app, check Help & support for updates and use Get help.
If the battery is not detected or the device turns off as soon as it is unplugged, a service request is the recommended path.
For battery replacement, the available options are:
- Authorized Service Provider support: in-person service may be available depending on country or region.
- Battery replacement service through Microsoft: out-of-warranty battery replacement may be available depending on device.
- Self-repair: replacement components and service guides are available for some devices, but self-repair should be done only by skilled technicians with the right tools.
If the device is still not charging or not turning on, available service paths include:
- Send to Microsoft by creating a service order and printing a shipping label.
- Get in-person support through Authorized Service Providers in supported countries or regions.
- Self-repair if technically experienced and the required parts and guides are available.
References:
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