Hacked account

Question

Hacked account

Natalie Tran 0

I had my account hacked(i think) as every time I try to login it says my account doesn't exist but when i try creating a new account with the same name it says my account does exist. I got randomly logged out on minecraft and cna't log back in i tried microsoft accoiunt recovery and they issued me an escalation thingy but i cant even fill it in because it says my account doesn;t exist. I need a real person to help me please.

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2 answers

Your answer

Answer 1

Hello

It sounds like your account might have been hacked and taken over.

I am so sorry this happened. But it sounds like you have filled out the wrong form.

Please fill out the Recover My Account form instead. https://aka.ms/recovermyaccount

Instruction for each field can be found here: https://support.microsoft.com/accounts-billing/manage/guidance-notes-for-the-microsoft-account-recovery-form

Contact email: Use an email address you currently have access to. This is where Microsoft can contact you regarding your request.

Response time: A response may take around 5 business days, although this is not guaranteed. Please save this to your safe sender: [email protected]

Date of birth: Pay close attention to the required date format. This is an area where users sometimes make mistakes because it is asking for US date format.

Account information: Provide as much accurate information as possible. If you genuinely don't know an answer, it is better to leave it blank if allowed rather than guess.

Device and location: If possible, complete the form using a computer, Wi-Fi network, and location you normally use to access your account. This may help Microsoft recognize your usual sign-in activity.

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Also, to avoid any misunderstanding or false expectations, I'm an independent community user. I can help you navigate and make sure you are using the right tool/resources, but I don't have access to your account and cannot manually recover or unblock it. The final decision is made by the account security review team, so I cannot guarantee the outcome.

Microsoft Support also cannot bypass the required account verification or reinstatement process.

Lastly, please don't share any passwords, verification codes, or other private account information here, as this is a public forum.

Natalie Tran 0 Reputation points

2026-11-09T06:25:33.5+00:00

i submitted the form and its telling me to submit an Account Recovery Form which i can't do because they're saying my account doesn't exist

Answer 2

Use Microsoft’s Sign-in Helper first; for an “account doesn’t exist” error, it can identify the sign-in problem and may offer the option to speak with an agent.^1^

Contact Microsoft Support

Since the recovery form already rejects the address, do not start another account or repeat that same unusable form.

Open the Sign-in Helper:
https://go.microsoft.com/fwlink/?linkid=2214157
Enter the email address or phone number originally used for the Microsoft/Minecraft account.
Follow the result shown. Microsoft specifically directs users with “account doesn’t exist” to this tool.^1^
If it offers agent assistance, select that option and provide a different working email address where support can contact you.
If no agent option appears, open Contact Microsoft Support:
https://go.microsoft.com/fwlink/?linkid=2300955
Enter Account recovery, select Get Help, and then select Contact Support. This routes the request to the available support option.^2^
Give the agent:
- The original sign-in address
- The escalation or case number already issued
- The exact “account doesn’t exist” message
- The approximate time Minecraft logged you out
- Your Minecraft gamertag and any purchase/order information available
- A working contact email

The contradictory registration message does not by itself establish whether the account was hacked or whether its sign-in alias changed. Support must investigate the account state.

Important limitation

A live agent can help route and investigate the case, but Microsoft states that support agents cannot send password-reset links or directly access and change account details. Account ownership still has to be verified through Microsoft’s protected recovery process.^3^

Protect your other accounts now

Because compromise is possible:

Change the password of the separate email account associated with Microsoft.
Change any other accounts that reused the same password.
On Windows, open Windows Security → Virus & threat protection → Scan options → Full scan → Scan now. Microsoft recommends completing a full malware scan before changing the compromised Microsoft account’s password.^4^
Do not post the email address, passwords, recovery codes, escalation number, or purchase details publicly.

If Microsoft restores access, immediately change the password, review the account’s security information, and add an additional sign-in method.

References