my connection to my boom 4 is glitchy it has a glitch every 15 seconds

steven turnbull 0 Reputation points
2026-11-09T01:49:04.2266667+00:00

my connection to my boom 4 speaker has a cut out after 15 seconds it keeps going but it is like a glitch and my speaker is right next to it

Windows for home | Windows 11 | Devices and drivers
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  1. Emma1-N 14,920 Reputation points Microsoft External Staff Moderator
    2026-11-11T03:33:33.7633333+00:00

    Welcome steven turnbull,

    Thanks for reaching out to Microsoft Q&A Forum. I understand that your BOOM 4 speaker stays connected to your Windows 11 PC, but the audio has a short glitch about every 15 seconds, even though the speaker is right next to the PC.

    To help narrow this down, could you please confirm:

    • Does the glitch happen with all audio sources, such as local music files, a web browser and streaming apps, or only with one app?
    • Does the PC use a built-in Bluetooth adapter or a USB Bluetooth dongle, and is it connected to Wi-Fi at the same time?

    Please make sure you already tried the Q&A Assist steps. In addition, please try the following.

    1, Remove and pair the speaker again

    • Go to Settings > Bluetooth & devices > Devices.
    • Select the three dots next to BOOM 4, then select Remove device.
    • Restart the PC, put the speaker in pairing mode, then select Add device > Bluetooth to pair it again.

    2, Turn off the hands-free service for the speaker

    • Press Windows key + R, type control printers, then select OK.
    • Right-click BOOM 4, then select Properties.
    • Open the Services tab, clear Handsfree Telephony, then select Apply.
    • Test playback again.

    3, Turn off audio enhancements

    • Go to Settings > System > Sound.
    • Select the BOOM 4 output device.
    • Set Audio enhancements to Off.

    4, Stop background Bluetooth scanning

    • Close the Bluetooth & devices page in Settings while playing audio, because Windows searches for nearby devices while that page is open.
    • Go to Settings > Bluetooth & devices > Devices, then turn off Show notifications to connect using Swift Pair.

    Looking forward to your update.

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  2. SD - IA 183.1K Reputation points Independent Advisor
    2026-11-09T02:35:37.0266667+00:00

    Hi,

    Let me see what I can do to help you out.

    Please supply the following Information.

    Right-click the Start button and Choose the Run option

    Type in msinfo32

    Press enter.

    Take a screenshot of the System Summary window and post it in the next reply.

    I look forward to your response and am eager to collaborate until we find a solution.

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  3. AI answer

    2026-11-09T01:49:44.6966667+00:00

    Disable Bluetooth power saving in Windows 11 first, because recurring Bluetooth audio dropouts are specifically addressed by preventing Windows from turning off the Bluetooth adapter to save power.^1^

    Disable Bluetooth power saving

    1. Select Start, type Device Manager, and open it.
    2. Expand Bluetooth.
    3. Right-click the PC’s Bluetooth adapter—its name may contain Intel, Realtek, Qualcomm, or Radio—and select Properties.
    4. Open the Power Management tab.
    5. Clear Allow the computer to turn off this device to save power.
    6. Select OK, then restart the PC.
    7. Play audio through the BOOM 4 for several minutes and check whether the 15-second cutout has stopped.

    If this is a laptop, also select the Battery icon and temporarily turn Energy Saver off while testing.^1^

    If there is no Power Management tab, skip directly to the driver steps below.

    If it still cuts out

    1. Set the Bluetooth audio format
      • Connect the BOOM 4.
      • Go to Settings → Bluetooth & devices → Devices.
      • Select the speaker, then Advanced sound properties.
      • Under Output settings, choose 2 channels, 16 bit, 48000 Hz (DVD Quality).^2^
    2. Restart the Bluetooth service
      • Press Windows key + R.
      • Enter services.msc and select OK.
      • Right-click Bluetooth Support Service and select Restart.
      • Test the speaker again.^1^
    3. Update the PC’s Bluetooth driver
      • Open Device Manager → Bluetooth.
      • Right-click the Bluetooth adapter.
      • Select Update driver → Search automatically for drivers.
      • Restart after installation.^2^
    4. If Windows finds no newer driver, download the Windows 11 Bluetooth/Wireless driver for the exact PC model from the PC manufacturer’s support site. Run the downloaded .exe; if it provides driver files instead, use Update driver → Browse my computer for drivers, select their folder, complete installation, and restart.^3^

    Isolate the faulty side

    Test the BOOM 4 with a phone or another computer:

    • It also glitches there: the problem is likely on the speaker side; update it through its manufacturer’s app if available, reset it using the manufacturer’s procedure, or contact speaker support.
    • It works normally elsewhere: concentrate on the Windows PC’s Bluetooth adapter and driver.

    As a final Windows repair, uninstall the Bluetooth adapter under Device Manager → Bluetooth → adapter → Uninstall device, shut down, wait a few seconds, and turn the PC on again. Windows should reinstall it; if not, select Device Manager → Action → Scan for hardware changes.^3^

    References

    1. Windows 11
    2. Windows 11
    3. Windows 11
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