Hacked Account

Fran 0 Reputation points
2026-11-08T23:26:10.7833333+00:00

I cant login to my main microsoft account. There is alot of money and information that i need on that account. This hacker logged into my account somehow changed my password and i dont get a notification or anything. It has my google gmail tied to it. It also has my phone number tied to it and multiple cards. I have all the proof to prove that account is mine. I tried sign in helper and it didnt work. I tried recovery form and it didnt work i need help from a real person at microsoft thatll guarantee my account.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Bruce (SqlWork.com) 85,786 Reputation points
    2026-11-09T00:54:23.4533333+00:00

    For security reasons, Microsoft employees can not access your account. Only the automated recovery system can do a reset. First you should cancel any credit cards on the account, and dispute any false charges.

    then you can try the recovery form 2 times a day to do a reset. if your proof is accepted, recovery takes 30 days.

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  2. Sumit 44,966 Reputation points Volunteer Moderator
    2026-11-09T00:32:28.2433333+00:00

    Hi,

    I wish it were very easy, but hacked accounts cannot be recovered in typical cases.
    Did you buy any game from the Store using the same account?

    I look forward to hearing from you with the results of the troubleshooting.

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  3. Fran 0 Reputation points
    2026-11-08T23:32:55.1566667+00:00

    I do not have access to it anywhere but it has my number and gmail but i still cant access it through google or my phone number

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  4. AI answer

    2026-11-08T23:26:25.8233333+00:00

    If the sign-in helper and the recovery form already failed, there is no guaranteed manual recovery path for a personal Microsoft account.

    Supported next steps:

    1. Secure the PC used with that account before trying anything else.
      • Run a full antivirus scan.
      • In Windows Security, open Virus and threat protection > Scan options > Full scan > Scan now.
    2. Try the hacked-account recovery flow again.
      • Use the hacked account recovery process and follow the sign-in helper prompts.
      • That tool can show the available self-help options or offer the chance to talk to an agent.
    3. Contact Microsoft Support for guided help.
      • Use Contact Microsoft Support and enter the problem, then select Get Help.
      • If needed, select Contact Support to be routed to the best support option.
      • Support can guide the process, but support agents are not allowed to send password reset links or access and change account details.
    4. If the account is still accessible anywhere, review security immediately.
      • Go to Security basics and select Review activity.
      • If suspicious sign-ins appear, select This wasn't me or Secure your account.
      • Then select Change password and use a strong password.
    5. If access is restored, check for account changes.
      • Review connected accounts, forwarding, and automatic replies, because those settings may have been changed after compromise.

    Important limits from Microsoft support policy:

    • Support agents and advocates are not allowed to send password reset links.
    • Support agents are not allowed to access or change account details.
    • The recovery form result is sent to the working email address provided, usually within 24 hours.
    • If the recovery request is denied, it can be retried up to two times per day.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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