Need help recovering a hacked email where the hacker has changed the phone number and domain

Question

Need help recovering a hacked email where the hacker has changed the phone number and domain

Jan Yngve Fladmark 0

recently my computer became victim of a cyber attack, the attacker gained access to all my personal info including mails, passwords, phone numbers and bank details. some have been dealt with but currently my email is inaccessible to me. the attacker has changed both the domain and phone number that the mail was linked to and as a result i have lost access to several hundred accounts across the web of various kinds and no amount of recovery options work as they all require information that is no longer registered to the mail in question. everywhere i look i am being told to contact customer support about it but the only option that exists is the assistant which is not competent enough to help me with my problem. as it itself tells me to contact support. but with that option having been completely removed i am completely stuck in an endless loop. this is of utmost importance to me as the mail is linked to everything in my life from mail/post, to health records, government records and more. any help would be greatly appreciated

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Answer 1

EmilyS726 279.1K Independent Advisor

Hello

It sounds like your account might have been hacked and taken over.

I am so sorry this happened. Please fill out the Recover My Account form: https://aka.ms/recovermyaccount

Instruction for each field can be found here: https://support.microsoft.com/accounts-billing/manage/guidance-notes-for-the-microsoft-account-recovery-form

Contact email: Use an email address you currently have access to. This is where Microsoft can contact you regarding your request.

Response time: A response may take around 5 business days, although this is not guaranteed. Please save this to your safe sender: [email protected]

Date of birth: Pay close attention to the required date format. This is an area where users sometimes make mistakes because it is asking for US date format.

Account information: Provide as much accurate information as possible. If you genuinely don't know an answer, it is better to leave it blank if allowed rather than guess.

Device and location: If possible, complete the form using a computer, Wi-Fi network, and location you normally use to access your account. This may help Microsoft recognize your usual sign-in activity.

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Also, to avoid any misunderstanding or false expectations, I'm an independent community user. I can help you navigate and make sure you are using the right tool/resources, but I don't have access to your account and cannot manually recover or unblock it. The final decision is made by the account security review team, so I cannot guarantee the outcome.

Microsoft Support also cannot bypass the required account verification or reinstatement process.

Lastly, please don't share any passwords, verification codes, or other private account information here, as this is a public forum.

Jan Yngve Fladmark 0 Reputation points

2026-11-09T04:01:23.19+00:00

this won't work as the form requires a plethora of information that i do not have access to because it's all locked behind the account
EmilyS726 279.1K Reputation points Independent Advisor

2026-11-09T04:04:41.2333333+00:00

Jan, can you take a look at the form, and tel me the exact fields you are having trouble obtaining

Also, I understand the account is taken over, but can you still sign into your computer right now, because the cached credential on the computer could still work with PIN. That will help me understand if there's any option to get the info.
Jan Yngve Fladmark 0 Reputation points

2026-11-09T05:26:40.05+00:00

i sent in one with the information i was able to provide and received an email needing more information, almost every single piece of information they have asked for is out of my reach. including purchase history, additional contact information (which have also been changed by the way since not even my phone number was recognized), account creation date and more. my entire life is locked behind that email. and i can't get ahold of any of it for that reason
EmilyS726 279.1K Reputation points Independent Advisor

2026-11-09T05:31:53.67+00:00

If you have credit card records that show purchases dates and amount that can work as evidence.

additional contact info doesn’t have to be what’s currently on that account. It can be what used to be on that account.

account creation date, you can give approximate month and year.
Jan Yngve Fladmark 0 Reputation points

2026-11-09T06:09:58.7533333+00:00

the way the norwegian bank works only shows the id of a purchase. it doesn't specify where or what the purchase was. i also haven't bought anything through microsoft i think ever. only through other websites where i have registered with the email. like facebook or steam. both of which i am locked out of so i can't even check when i might have bought something. the mail wasn't created by me in the first place. it was created in my name for me to use because i was a pre pubescent kid at the time. the best i can do is get an id for a purchase and basically guess if it was done somewhere the email was registered before the domain change