Azure for Students: "Unable to complete verification" after academic status verified (Egypt)

I'm a student at Benha University (Faculty of Arts, Egypt). verify.microsoft.com

showed "Your academic status has been successfully verified", but the Azure

sign-up step always fails with "Unable to complete Azure for Students verification.

Please try again shortly or contact us."

• Personal Microsoft account: ******@gmail.com
• School email: ******@fart.bu.edu.eg
• Offer: Azure for Students (MS-AZR-0170P)
• Page: signup.azure.com/studentverification?offerType=1
• Fails on the direct route and via the GitHub Student Developer Pack route, in Incognito and a normal browser, over several days.
• The school name dropdown never loaded during academic verification, so the school field was left empty. I suspect the record was saved incomplete.
• Signing in to the sign-up with the school account gave "You're not eligible for an Azure free account".
• I can't open a ticket from the Azure portal: Help + support gives AADSTS16000 ("User account from identity provider 'live.com' does not exist in tenant 'Microsoft Services'"), since the Gmail account has no subscription.

Could someone check or reset the Azure for Students verification record for my

Gmail account?

Latest failure: 11/8/2026 10:34:45 AM UTC

Session IDs:

407db2e4-505e-4a6c-8e11-ac70e4169c1c

ee2088e5-63f9-4ebb-be3a-372b3a32ccc5

5557b1b8-0672-4f5f-bcfe-64d0377ca2a9

e2bda913-cd71-4fc5-abcf-acb2f84a324f

e2e180fd-36d4-4a10-ba92-95bfaab5031f

7f7578b7-b581-40dd-bd87-a2f5c474111e