Paid for 365 but keep getting emails saying update payment method

If Services & subscriptions shows the Microsoft 365 subscription as active and the next payment is due in 2027, the subscription itself is likely already paid.

For this situation, use this check order:

1. Go to Services & subscriptions and confirm there is no past-due balance and the subscription status is active.
2. Go to Payment options and check whether the current PayPal payment method shows any error.
3. If the emails continue, be cautious with them. Microsoft notes that phishing emails about non-payment issues can occur, so avoid clicking links in the email and go directly to the Microsoft account pages instead.
4. If the account pages show everything is current, the notices can be leftover or delayed sync messages. Similar reported cases indicate payment status can take up to 24 hours to fully sync across services.
5. If the warning is also appearing inside Office apps, sign out of Office in Word, restart the Mac, and sign back in.
6. If the emails keep coming after the account still shows active and paid, contact Microsoft Support through Contact Support.

For PayPal specifically, Microsoft states that PayPal must have a credit card or confirmed bank account as its funding source. If payment problems recur, verify that the linked funding source is valid and not expired.

References:

• Troubleshoot payment option issues | Microsoft Support
• Pay for a past-due Microsoft subscription | Microsoft Support
• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription" | Microsoft Support
• Renewed my subscription but still getting messages to update payment? - Microsoft Q&A
• Why am I still getting 'account problem' notices for Microsoft 365 after updating my credit card information and paying for my subscription? - Microsoft Q&A