a shadow copy could not be created please check VSS and SPP application logs

Question

a shadow copy could not be created please check VSS and SPP application logs

peter hall 20

trying to run windows 7 backup on windows 11 and get message in description

peter hall 20 Reputation points

2026-11-08T17:56:57.7566667+00:00

I think you may also have to restart the computer but this answer got me going again. Thanks

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peter hall 20 Reputation points

2026-11-08T17:56:57.7566667+00:00

I think you may also have to restart the computer but this answer got me going again. Thanks

Answer 1

TaoLi 119.7K Independent Advisor

Hi, Windows couldn’t create the snapshot needed for the backup. I’d check these services first:

Press Windows + R >> type services.msc >> press Enter.

Find Volume Shadow Copy and Microsoft Software Shadow Copy Provider. If either is Disabled, change it to Manual >> Apply. Click Start if it’s stopped, then retry the backup.

If it still fails, please send a screenshot of the complete error, including the error code and any additional information. Let me know the result, and I’ll follow up.

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