Cant redeem gamepass on my pc

Myles Ravenscroft 0 Reputation points
2026-11-07T15:41:56.41+00:00

I cant redeem my gampass on my laptop thats included with my device, when i try it just says try that again and says something happened on your end.

Windows for home | Windows 11 | Apps
0 comments

1 answer

Sort by: Newest
Most helpful Newest Oldest
  1. Thomas4-N 23,265 Reputation points Microsoft External Staff Moderator
    2026-11-08T09:12:51.16+00:00

    Hello Myles Ravenscroft,

    I understand you're having trouble redeeming the Game Pass offer included with your laptop.

    To help narrow this down, could you please check the following?

    1. Open Microsoft Store > Library > Included with device. Is your Game Pass offer still listed there with a Redeem or Claim button?
    2. When you select Redeem, does the error appear immediately, or does it happen when you're asked to add or confirm a payment method?

    Let me know what you find.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.