Unable to Complete Microsoft Store Developer Verification or Access Engage Center Support

Hello,

I am trying to register for a Microsoft Store developer account as an individual developer operating under a business trade name in Japan.

However, I am currently blocked by two issues.

1. Microsoft Store Developer Account Verification

My developer account verification has failed due to a mismatch between my business trade name and my legal personal name.

I have attempted to align my registration information with my business documents, but the issue remains unresolved.

When I enter my legal personal name in the company name field, the account profile cannot be saved. When I use my business trade name, the profile can be saved, but verification does not succeed.

I sent an email directly to Microsoft's support email address regarding this issue approximately 10 days ago.

The following technical information was automatically included in the email when it was sent:

Technical Information (please do not edit): Verification Session ID: 9d70b21a-a4d2-422c-8d1e-942974c64382 Timestamp: 2026-10-26T17:34:19.004Z

However, I have not received any response to my email.

Additionally, no corresponding support ticket appears in the support ticket history associated with my Microsoft account.

Therefore, I cannot confirm whether my inquiry has been received, registered as an official support case, or assigned to the appropriate team.

Unable to Access Microsoft Engage Center Support

I also attempted to create a formal support case through Microsoft Engage Center using my personal Microsoft account.

However, Engage Center displays "No Access".

When I select the "Support for Business" workspace and click Save, the page remains stuck on an infinite loading screen.

As a result, I cannot create a support case through Engage Center.

Currently, I have no working channel to contact Microsoft support regarding my developer account verification.

My Questions:

How should an individual developer operating under a business trade name in Japan register and verify their Microsoft Store developer account?

Is there a known workaround for the Engage Center "No Access" and infinite loading issue when selecting a workspace?

Since I have received no response to my email and no support ticket appears in my account, how can I confirm whether my inquiry has been received and registered?

Is there an alternative official support channel where I can contact the Microsoft Store Developer Account Verification team and obtain a support case number?

I would appreciate any guidance on how to resolve these issues or escalate my case to the appropriate Microsoft support team.

Thank you for your assistance.Hello,

I am trying to register for a Microsoft Store developer account as an individual developer operating under a business trade name in Japan.

However, I am currently blocked by two issues.

Microsoft Store Developer Account Verification

My developer account verification has failed due to a mismatch between my business trade name and my legal personal name.

I have attempted to align my registration information with my business documents, but the issue remains unresolved.

When I enter my legal personal name in the company name field, the account profile cannot be saved. When I use my business trade name, the profile can be saved, but verification does not succeed.

I sent an email directly to Microsoft's support email address regarding this issue approximately 10 days ago.

The following technical information was automatically included in the email when it was sent:

Technical Information (please do not edit):
Verification Session ID: 9d70b21a-a4d2-422c-8d1e-942974c64382
Timestamp: 2026-10-26T17:34:19.004Z

However, I have not received any response to my email.

Additionally, no corresponding support ticket appears in the support ticket history associated with my Microsoft account.

Therefore, I cannot confirm whether my inquiry has been received, registered as an official support case, or assigned to the appropriate team.

Unable to Access Microsoft Engage Center Support

I also attempted to create a formal support case through Microsoft Engage Center using my personal Microsoft account.

However, Engage Center displays "No Access".

When I select the "Support for Business" workspace and click Save, the page remains stuck on an infinite loading screen.

As a result, I cannot create a support case through Engage Center.

Currently, I have no working channel to contact Microsoft support regarding my developer account verification.

My Questions:

How should an individual developer operating under a business trade name in Japan register and verify their Microsoft Store developer account?

Is there a known workaround for the Engage Center "No Access" and infinite loading issue when selecting a workspace?

Since I have received no response to my email and no support ticket appears in my account, how can I confirm whether my inquiry has been received and registered?

Is there an alternative official support channel where I can contact the Microsoft Store Developer Account Verification team and obtain a support case number?

I would appreciate any guidance on how to resolve these issues or escalate my case to the appropriate Microsoft support team.

Thank you for your assistance.