Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Artifact Signing (Trusted Signing) identity validation stuck "In Progress" since Oct 26 – no verification email received
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Tobias Hartmann
0
Reputation points
Hello,
we submitted a Public Trust organization identity validation for our Artifact Signing (Trusted Signing) account on October 26, 2026. It has been in the status "In Progress" since then (9 business days now).
- Identity validation ID: 11686cfb-3d0d-476f-b9ef-d4903f025d47
- Organization: Innov-AI-tive GmbH, Erlangen, Germany
- Account region: North Europe, SKU Basic
The portal shows no "Action required" item and no request for documents. The portal diagnostics suggest the validation may be waiting for a verification email to the primary address, but we have not received any email from Microsoft about this validation (we checked inbox, junk and all filtered folders).
Could someone from the Artifact Signing team please check the status, or resend the verification email if one is pending? We currently only have the Basic support plan, so we cannot open a technical support ticket.
Thank you!
Artifact Signing
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