need to install ms office onto a new macbook

Hayashibara, Alvin 0 Reputation points
2026-11-06T21:24:26.9933333+00:00

The original MacBook which had ms office 2024 was damaged and cannot be used how can I install that ms office into a new MacBook?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. Vikki-T 13,480 Reputation points Microsoft External Staff Moderator
    2026-11-07T06:05:56.43+00:00

    Hi Hayashibara, Alvin,

    It is understandable that you would want to continue using the Office 2024 license you already purchased after the original MacBook was damaged.

    First, sign in to the Services & subscriptions page with the Microsoft account originally used for Office 2024. If the product is listed, you can download and install it directly on the new MacBook.

    A one-time-purchase Office license can only be active on one computer at a time. Since the old MacBook cannot be accessed to remove Office, please contact Microsoft Support if activation is blocked. Let support know that this is a replacement MacBook following hardware failure and ask for help transferring the Office 2024 license. Thank you so much for your understanding.     

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  2. AI answer

    2026-11-06T21:25:02.8966667+00:00

    Install Office 2024 on the new MacBook by signing in with the same Microsoft account that was used to redeem or purchase it; you do not need access to the damaged Mac first.^1^

    Install and activate Office 2024

    1. On the new MacBook, open a browser and go to: https://m365.cloud.microsoft/apps
    2. Select Sign in and use the account associated with Office 2024:
      • For a personal purchase, use the Microsoft account used to redeem the product key.
      • For an education-provided license, use the work or school account to which the license was assigned.
    3. Select Install apps. With a work or school account, select Microsoft 365 apps if that option appears.
    4. Open Finder → Downloads, then double-click Microsoft Office installer.pkg.
    5. Select Continue → Agree → Install, enter the Mac login password when requested, and wait for installation to finish.
    6. Open Launchpad → Microsoft Word, select Get Started, and sign in with the same account to activate Office.^2^

    If a product key was previously redeemed, do not redeem it again. The resulting Office license should already be associated with the account originally used.^3^

    If Office 2024 is not listed

    Check https://account.microsoft.com/services while signed in with the account used for the original purchase or activation.

    • If Office appears, install it from that account.
    • If it does not appear, try any other Microsoft account that may have been used for the purchase.
    • If the school supplied Office, contact the school’s Microsoft 365 administrator to confirm that the license remains assigned to the education account.
    • If it was purchased through Apple, check the Apple ID used for that purchase.^1^

    If activation says the device limit was reached

    Office Home 2024 is a one-time purchase licensed for installation on one Mac.^4^ If Microsoft still records the damaged Mac as the activated device:

    1. Open Microsoft Support at https://support.microsoft.com/contactus/
    2. Select Office → Get home support.
    3. Enter Transfer license.
    4. Sign in with the account used to purchase Office and ask support to unlink the inaccessible Mac so Office 2024 can be activated on the replacement.^5^

    References

    1. How can I uninstall MS Office on non-functional desktop (MacBook Pro) and reinstall on my new desktop (MacBook Air)? - Microsoft Q&A
    2. [Install on a Mac](https://support.microsoft.com/office/lifecycle/officeinstall/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac)
    3. Unable to install a purchased Office Home 2024 on new Macbook Air - Microsoft Q&A
    4. End of support for Office 2019 for Mac | Microsoft Support
    5. Office 2024 activation - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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