A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Sorry to hear you're having trouble.
However, I'm afraid that you would need to get help via the Rewards Support Team via https://rewards.bing.com/support for more help. Once you've completed the form please keep an eye on your email including the junk/spam folder for a reply from them.