Organization identity validation (Public) still In Progress after 8 business days

Hi,

My Artifact Signing organization identity validation has been In Progress for about 8 business days, and I'd like to confirm whether anything else is needed from me.

Details:

• Identity validation ID: 0587b116-b0db-44a7-8c70-4bc3b1d6f5cc
• Type: Organization, Public
• Organization name: Pineapple Software LLC
• Country: United States (California)
• Artifact Signing account: bigisigning (West US 2)
• Submitted on: 10/27/2026
• Authorized representative ID check (Verified ID via Authenticator/AU10TIX) completed on: 10/27/2026
• Documents requested by email: Category 1 (domain/website proof). I uploaded a PDF of the privacy page on my domain showing the organization name, address, contact email, and domain on: 10/27/2026
• Current status: In Progress, with no Action Required message and no further emails

I have not created any duplicate requests. Could someone check the status of this validation or tell me if more documentation is needed?

Thank you.