Unable to access Credentials Support with "personal" Microsoft account for legal name change

Hi @Gérard Oomens and @Ember Baines ,

I discovered that before I could leverage some of the previously mentioned solutions, I had to create a free Azure account. Below are the steps that worked for me to get around the fact that my "personal" Microsoft account wouldn't allow me to connect to a work or student workspace. By default I was connecting to the Microsoft Services tenant ID f8cdef31-a31e-4b4a-93e4-5f571e91255a which was not allowing me to create any sort of Engage Center ticket. What ultimately worked for me was the following.

1. Sign up at azure.microsoft.com/free with your existing Microsoft personal account (A credit card is required for verification, but you’re not charged unless you upgrade.). Signing up automatically creates a directory (tenant) that your account belongs to.
2. Then in Engage Center, use Switch directory, pick your newly created “Default Directory,” and open aka.ms/credentials-support. I still did not see where I could create a case ticket but was presented with the following screen.
3. I used the orange banner link by clicking “Sign in to Microsoft’s tenant for Personal Users”, (I think you can also use "Login to personal tenant" button on the page, but this button or orange banner had not shown up for me before I created the Azure account). On the next screen, it will either prompt you to Login to Engage Center or present your credentials to login into it. At this point I did not allow it to log me in but instead pasted aka.ms/credentials-support in that same window. It then opened the support request form with Microsoft Credentials as the product and I was able to submit a support ticket to request a change of my legal name.