Artifact Signing — AU10TIX rejected ID verification; Microsoft assistance needed

This AU10TIX rejection requires Microsoft Artifact Signing support to inspect the validation record and determine whether the existing identity-validation request must be reset; do not create repeated requests while it is being investigated.

Request the Microsoft-side investigation

Use either supported route:

1. Azure portal → Help + support → Create a support request, and select Azure Artifact Signing as the affected service where available.
2. If the portal does not permit a technical ticket, keep this Microsoft Q&A question tagged Artifact Signing and request moderator escalation.

Microsoft documents both Azure Support and Microsoft Q&A with the artifact-signing tag as support channels. It also states that creating additional identity-validation requests for the same entity while one is in progress does not help.^1^

Ask for the case to be routed to the Artifact Signing identity-validation team, with this specific request:

AU10TIX rejected the Artifact Signing identity verification after the ID photograph and selfie with “Sorry, you do not meet the requirements.” Please investigate the backend validation state and confirm whether the existing identity-validation request needs to be reset or cleared before another attempt.

A closely matching Artifact Signing case was resolved after support collected the Identity Validation ID and account details, investigated the backend state, and confirmed that validation had passed.^2^ Another matching support summary identifies a Microsoft-side reset/escalation as the practical path for this exact AU10TIX message.^3^

Information to provide privately

Do not post these values in the public thread. Provide them only through a Microsoft moderator’s private-message request or the private fields of an Azure support case:

• Identity Validation ID/reference
• Azure subscription ID
• Artifact Signing account name
• Resource group and Azure region
• Microsoft Entra tenant ID
• Primary email used for validation
• Organization’s exact registered legal name and country/region
• UTC date and approximate time of the failed attempt
• Screenshot showing the complete AU10TIX message
• Azure support request number, if one has been created

A response here cannot itself open a private conversation or access the account. A Microsoft Q&A moderator or Azure Support engineer must initiate the secure exchange and escalation.

Eligibility and expected resolution

New Zealand is supported for organization Public Trust certificates, so the organization’s country alone does not make it ineligible.^4^

The incident can be considered resolved when the Artifact Signing account’s Identity validation page shows the request as completed/passed and permits creation of the matching certificate profile. Artifact Signing requires at least one completed identity validation before a certificate profile can be created.^5^

References

1. Artifact Signing FAQ
2. Artifact Signing ID validation fails repeatedly 9afac007-6e27-4e93-84b1-34ac87fcdc90 - Microsoft Q&A
3. Trusted Signing Account → Identity Validation - Microsoft Q&A
4. Quickstart: Set up Artifact Signing
5. Artifact Signing resources and roles