Outlook Sent folder emptied

Hi Steve R,

To help narrow this down, could you confirm whether the missing messages are also absent when you sign in directly through your email provider’s website?

It would also be helpful to know:

• Whether this affects one account or every account configured in Outlook.
• Whether the account is Outlook.com, Microsoft 365 work or school, Gmail, or another provider.
• Whether the messages disappeared after an Outlook update, profile change, or account reconfiguration.
• Whether only older messages are missing or the entire Sent Items history disappeared at once.

If this is a work or school account and the messages are also missing online, your Microsoft 365 administrator may need to check the mailbox retention policy or available recovery options. Please avoid creating a new Outlook profile or removing data files until it is confirmed whether the server still holds the messages. Thank you so much for your understanding.   

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