I want to speak to a human. How do I do that?

For a personal Microsoft 365 subscription, sign in to Microsoft Support, submit the issue through Get Help, and then select Contact Support to request an available human-support option such as live chat.^1^

Personal or home subscription

1. Open Contact Microsoft customer support and select the Personal account tab.^1^
2. Under Microsoft technical support, select Get help.
3. Sign in with the Microsoft account connected to your Microsoft 365 subscription.
4. Enter agent support, select Get Help, and then select Contact Support at the bottom.
5. Choose:
   • Microsoft 365 and Office
   • Technical Support
6. Select Confirm, then choose Chat with a support agent in your web browser. If offered, you can instead request a callback.^2^

Chat availability can depend on business hours. If the human-support option is not displayed, try again during normal business hours.^2^

Work or school Microsoft 365 account

Ask your organization’s Microsoft 365 administrator to open the Microsoft 365 admin center → Help & support and create a support request. Microsoft’s contact page provides separate support routes for work accounts, including volume licensing and Unified/Premier support.^1^

If you cannot sign in, use the Personal account sign-in assistance on the same contact page. Support agents cannot send password-reset links or directly change protected account details.^1^

References

1. Contact Microsoft customer support | Microsoft Support
2. How do I reach a Microsoft 365 technical support live agent - Microsoft Q&A