Microsoft Rewards | 500 Points Not Coming

Sign in to the Bing app and Rewards dashboard with the same Microsoft account used for the offer; if the 500 points are absent, submit a Microsoft Rewards Support request so the completed promotion can be reviewed.

What to do

1. In the Bing mobile app, open the profile/account menu and note the signed-in Microsoft account.
2. Open the Microsoft Rewards dashboard and sign in with that same account.
3. Check the current balance and available activities. Microsoft requires users to be signed in at the earning entry point, including the Bing mobile app, for activities to credit correctly.^1^
4. If the bonus is still missing, open Microsoft Rewards Support, sign in with the same account, and submit an earning-points/offer issue. Microsoft directs unresolved Rewards issues to this support form.^1^

Include:

• The exact offer: 500 points for downloading the Bing app
• The date and approximate time you installed and opened the app
• Your phone platform and region
• That the quest disappeared immediately but the points were not added
• A screenshot of the current Rewards balance and, if available, the original offer
• Confirmation that the app and Rewards dashboard use the same Microsoft account

A moderator-recommended resolution for a similarly uncredited 500-point Bing bonus also directs users to Rewards Support after the required activity fails to register.^2^

Only Rewards Support can inspect the account’s promotion eligibility and transaction record or apply missing promotional points; reinstalling the app is unlikely to restore a quest that has already disappeared.

References

1. Getting the most out of Microsoft Rewards | Microsoft Support
2. i cant get the 500 point bonus - Microsoft Q&A