AI-901 50% Virtual Training Day discount missing and Microsoft Credentials Support portal not loading

Dev Balaji A 5 Reputation points
2026-10-23T13:34:45.6033333+00:00

Hello Microsoft Support Team,

I attended the Microsoft Virtual Training Day: Develop generative AI apps with Azure AI Foundry on August 6–7, 2026, and received Microsoft's official email confirming my eligibility for a 50% discount on the AI-901 exam.

I have followed the official redemption process using the Microsoft account associated with my event registration. However, Pearson VUE checkout continues to show the full estimated total of INR 4,355.38.

I contacted Pearson VUE Customer Support. They advised me to contact Microsoft, the discount provider, to verify whether the discount was successfully applied to my account.

Unfortunately, I cannot submit a Credentials Support request because the official support link redirects me to Microsoft Engage Center, which remains stuck loading after I sign in, select Support for Business, and save. I have tried private browsing and the available direct links without success.

Could a Microsoft moderator please advise me on an alternative way to contact Credentials Support and have my event attendance and 50% discount entitlement verified?

My eligibility confirmation email, Pearson VUE checkout screenshot, and support-chat transcript are available if required.

My discount eligibility window is approaching, so I would appreciate urgent guidance on resolving this before the deadline.

Thank you.

Community Center | Not monitored
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-10-23T13:36:21.6833333+00:00

    Microsoft publishes no separate phone or direct-email intake for Credentials Support, so if https://aka.ms/Credentials-Support remains stuck in Engage Center, report that access failure on Microsoft Q&A and request updated public routing rather than expecting Pearson VUE to validate the event entitlement.

    What to do now

    1. Do not pay the full exam price if the discount is required. An eligible event-attendee discount should appear automatically during Pearson VUE checkout; only separately issued voucher codes are entered manually on the payment page.^1^
    2. Because private browsing and the direct support links have already failed, add a reply to the existing Q&A question or create a new Community Center → Discuss the Q&A site → Site bug or problem post. State that:
      • https://aka.ms/Credentials-Support redirects to Engage Center.
      • The page remains loading after Support for Business → Save.
      • Private browsing and direct links were already tested.
      • The issue prevents creation of a time-sensitive Credentials Support case.
      • You need the current public support-request route, not Pearson VUE scheduling support.
      Q&A can document the broken route and provide updated routing information, but no published source confirms that moderators can open or escalate a Credentials Support case on your behalf.
    3. Do not post personal evidence publicly. Include only the event name, event dates, exam code, approximate time since attendance, and the portal symptom. Keep the eligibility email, checkout screenshot, and Pearson VUE transcript for attachment to the private support case.

    There is a recent Q&A report describing an Engage Center “No Access” or loading-loop problem, but it has no accepted or moderator-recommended workaround.^2^

    If the support form becomes accessible

    Submit the case through https://aka.ms/Credentials-Support with these selections:

    1. Product family: Learning
    2. Product or Service: Microsoft Credentials
    3. Category: The closest available exam discount or voucher category
    4. Type of Support: Professional No Charge
    5. Enter your location and time zone.
    6. Preferred contact method: Email

    In the description, provide:

    • Microsoft Learn username from Learn Settings
    • Event title and attendance dates
    • AI-901 as the intended exam
    • Date of the eligibility email
    • Statement that the same account was used for the event and scheduling
    • Full price shown at Pearson VUE checkout
    • Screenshot of the checkout total
    • Eligibility email
    • Pearson VUE transcript
    • Discount-expiration date, if shown
    • Screenshot of the Engage Center loading failure

    After submission, the case number should appear on screen and arrive from [Email]; check the junk folder. Credentials Support is documented as email-only—selecting phone does not produce telephone support.^3^

    Why Credentials Support is required

    Microsoft’s redemption instructions state that eligible event discounts are applied during checkout. Since the checkout still shows INR 4,355.38, the entitlement is not being presented in the expected place.^1^

    Moderator guidance for the same AI-901 Virtual Training Day discount symptom directs affected users to Credentials Support.^4^ Similar guidance says these discounts can take approximately five business days to reach the profile; if that period has passed, retain the attendance evidence for the support review.^5^

    There is currently no verified phone number, direct support email address, or alternate public form that bypasses Engage Center. The documented route remains https://aka.ms/Credentials-Support.

    References

    1. Vouchers and redeeming discounts
    2. Unable to access Credentials Support page due to Engage Center "No ...
    3. Credentials support | Microsoft Learn
    4. AI-901 event discount (50%) not applying after Azure AI Foundry Virtual Training Day, Aug 6-7 - Microsoft Q&A
    5. Unable to register for AI-900 Certification using training day voucher - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.